Erica Calbert
Raymore ,Missouri
Summary
Dynamic Customer Experience Coordinator at Marshall’s with a proven track record in training and coaching teams to enhance service delivery. Skilled in logistics management and maintaining high customer satisfaction levels through effective issue resolution. Recognized for implementing personalized follow-up procedures, boosting positive feedback significantly.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Marshall’s
Belton, MO
04.2023 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Warehouse Worker
URBN Nuuly
Raymore, MO
12.2024 - 03.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Aisle Online
Hyvee
Belton, MO
12.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed the process of handling customer orders.
Omni Fulfillment
Kohl’s
Belton, MO
08.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Completed customer orders, packaged items and managed shipping.
Drive-Thru Cashier
McDonald’s
Belton, MO
07.2020 - 07.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
High School Diploma -
Grandview Senior High School
Grandview, MO05.2023
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
Timeline
Warehouse Worker
URBN Nuuly
12.2024 - 03.2025
Customer Experience Coordinator
Marshall’s
04.2023 - Current
Aisle Online
Hyvee
12.2022 - 03.2023
Omni Fulfillment
Kohl’s
08.2022 - 12.2022
Drive-Thru Cashier
McDonald’s
07.2020 - 07.2021
High School Diploma -
Grandview Senior High School