Summary
Overview
Work History
Education
Skills
Timeline
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Erica Carman

Louisville,KY

Summary

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Dealt with customer service all through each job. Has learned to be a warm, friendly person through each job, no matter the situation.

Overview

2
2
years of professional experience

Work History

Cashier

Kroger
07.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Crew Member

McDonald's
02.2024 - 06.2024
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.

Dog Boarder

Pets and Moore
10.2023 - 02.2024
  • Kept animals clean and free of contaminants to promote optimal health.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Front of House and Cook

Porgies Chow Wagon
06.2022 - 09.2023
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Education

High School Diploma -

Breckinridge County High School
Harned, KY
05.2024

Skills

  • Drawer balancing
  • Cash Register Operation
  • POS Systems
  • Payment Collection
  • ID Verification
  • Customer Assistance
  • Customer Service
  • Time management skills

Timeline

Cashier

Kroger
07.2024 - Current

Crew Member

McDonald's
02.2024 - 06.2024

Dog Boarder

Pets and Moore
10.2023 - 02.2024

Front of House and Cook

Porgies Chow Wagon
06.2022 - 09.2023

High School Diploma -

Breckinridge County High School

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Erica Carman