Erica Carmichael
Jacksonville,FL
Summary
Proven Service Advisor with a track record of enhancing customer satisfaction and loyalty at Autonation and Hanania Automotive Group. Leveraged vehicle assessment expertise and exceptional problem-solving abilities to exceed sales targets and maintain high customer ratings. Adept at multitasking and fostering team collaboration, consistently achieving and surpassing goals with a focus on trust-building and efficient complaint resolution.
Overview
17
17
years of professional experience
Work History
Service Advisor
Autonation
Jacksonville, FL
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Advisor
Hanania Automotive Group
Jacksonville, FL
09.2017 - 10.2023
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Full Time Student
Fscj
Jacksonville, FL
07.2012 - 01.2016
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Supply Specialist
UNITED STATES MARINE CORPS
Albany, GA
01.2008 - 04.2012
- Achieved compliance with audit performance requirements.
- Maintained audit trails to adhere to performance requirements.
- Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
- Analyzed historical data patterns to identify potential areas for improvement in procurement practices leading to increased efficiency gains across various functions within the organization.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
- Closely monitored material readiness of high-priority units.
Education
Associates In Science - Biology
Florida State College
Jacksonville, FL01.2016
Skills
- Vehicle assessment
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Client rapport
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Customer service excellence
- Teamwork skills
Timeline
Service Advisor
Autonation
10.2023 - Current
Service Advisor
Hanania Automotive Group
09.2017 - 10.2023
Full Time Student
Fscj
07.2012 - 01.2016
Supply Specialist
UNITED STATES MARINE CORPS
01.2008 - 04.2012
Associates In Science - Biology
Florida State College