Erica Cartwright
319 State St
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at El Dorado Clinic. Proven ability in customer service and scheduling appointments, ensuring a welcoming environment. Recognized for training new staff and maintaining organized patient records, contributing to efficient clinic operations and outstanding patient experiences.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
El Dorado Clinic
El Dorado, KS
10.2020 - 08.2024
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using electronic health record systems.
- Maintained organized filing system for patient records and documents.
- Assisted with insurance verification and patient registration processes.
- Trained new receptionists on clinic protocols and software usage.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
School Nurse Aide
USD 490
El Dorado, KS
08.2015 - 10.2021
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using electronic health record systems.
- Maintained organized filing system for patient records and documents.
- Assisted with insurance verification and patient registration processes.
- Trained new receptionists on clinic protocols and software usage.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Circle High School
Towanda, KS05.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling appointments
Timeline
Front Desk Receptionist
El Dorado Clinic
10.2020 - 08.2024
School Nurse Aide
USD 490
08.2015 - 10.2021
High School Diploma -
Circle High School