ERICA CHERELUS
Brooklyn
Summary
Professional retail leader with a strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Solstice Sunglasses
New York, NY
04.2018 - Current
- Model and lead store selling and service efforts, ensuring personal goals are met, while driving store sales and productivity
- Assist with training and supervision of staff to develop and maintain store selling, customer service skills, and product knowledge; coach and guide Selling Specialists and peers
- Stay up-to-date with Corporate communication; ensure the store team is kept informed
- Self-motivated/takes initiative to ensure all operational functions are being completed accurately and timely; delegates, directs, and prioritizes tasks, as needed
- Analyze store metrics (e.g., foot traffic, conversion rates) and execute promotional plans to meet or exceed revenue targets.
Assistant Manager
Aldo
New York, NY
05.2015 - 02.2018
- Maintain a daily record of all transactions and generate reports for the store manager.
- Train staff to deliver outstanding customer service.
- Analyze marketing information and translate it into strategic plans for customer growth.
- Assisted in managing daily operations to enhance store efficiency and customer satisfaction.
- Executed daily merchandising tasks, ensuring product displays were organized and visually appealing.
Administrative Office Assistant
NOK Auto Repair Shop
Brooklyn, NY
01.2013 - 02.2015
- Greet customers, answer multi-line phones, and update clients on the status of their vehicles' repairs.
- Process customer payments, reconcile cash drawers, and prepare invoices.
- Maintain physical and digital service records, file paperwork, and order office or shop supplies.
- Relay messages between mechanics and customers, and occasionally assist with parts ordering or vendor communication.
Education
Bachelor's degree - Business Administration
CUNY York College
Queens, NY12.2017
Skills
- Onboarding/Training
- Achieving sales targets
- Customer Service
- Analyzing Marketing Information
- Translating Strategic Plans
- Preparing Management Reports
- Accounts Payable/Receivable
- Recruiting/Hiring
LANGUAGES
Creole
Timeline
Store Manager
Solstice Sunglasses
04.2018 - Current
Assistant Manager
Aldo
05.2015 - 02.2018
Administrative Office Assistant
NOK Auto Repair Shop
01.2013 - 02.2015
Bachelor's degree - Business Administration
CUNY York College