Erica Cirillo
Toms River,NJ
Summary
Pursuing Social Worker degree eager to contribute developed knowledge inPatient Tech, Nursing Tech role. Skilled in Patient and High Pressure settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Highly effective Chief Operating Officer with years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve goals.
Compassionate patient representative proudly offering several years of providing exemplary assistance to patients. An enthusiastic individual knowledgeable in medical terminology and procedures. Composed and driven with an attitude that is always upbeat and enthusiastic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Representative
Deborah
Browns Mills, New Jersey
01.2024 - Current
- Insurance and prior authorization approval. goals of improving productivity, efficiency and customer experience.
- Provided exceptional customer service by effectively communicating with patients to address and resolve issues.
- Assisted patients with appointment scheduling and insurance verification processes.
- Provided clear information regarding treatment options and services available.
- Managed patient inquiries through phone, email, and in-person communication.
- Educated patients on healthcare policies and procedures effectively.
- Coordinated referrals to specialists based on patient needs and preferences.
- Supported the resolution of patient complaints with empathy and professionalism.
- Maintained confidentiality of patient information following HIPAA regulations.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Greeted visitors and answered phones in a professional manner.
- Schedule/ set up appointments. Set up nuclear testing. Go over medications and requirements for testing.
Clinical
Hackensack Meridian Health Ocean Medical Center
Brick , New Jersey
02.2020 - 05.2022
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Temperature check, Help patients with sheduling, Clinical work in the vaccine department.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Nursing Technician
HealthSouth
Toms River, NJ
05.2017 - 10.2020
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported nurses in daily patient care activities by taking vital signs, documenting patient observations.
- Improved patient care, safety and compliance by partnering with nurses.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded promptly to patient call lights to provide physical and emotional support.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Education
Some College (No Degree) - Social Work
Kean University
Union, NJHigh School Diploma -
Ocean County College
Toms River, NJSkills
- Schedule management
- Acute and rehabilitative care
- Health information systems
- Hospital coordination
- Patient safety
- Computer skills
- Schedule Management
- Timesheet Management
- Payroll Processing
- Recruitment and Hiring
- Relationship Building
- Staff Development and Training
- Coaching and Mentoring
Certification
- Certified , CPR, BLS
Timeline
Patient Representative
Deborah
01.2024 - Current
Clinical
Hackensack Meridian Health Ocean Medical Center
02.2020 - 05.2022
Nursing Technician
HealthSouth
05.2017 - 10.2020
Some College (No Degree) - Social Work
Kean University
High School Diploma -
Ocean County College