Marcela Alva-Rodriguez
Grayslake
Summary
I am a reliable and energetic worker who is hyper focused on attention to detail. I am meticulous when it comes to my work and how I present myself. I am looking for a long term position in which I can grow and develop my skills. My whole working career has been based around customer service whether childcare, stylist, retail or medical receptionist. I've been trained and have had my deal of experiences in dealing with difficult circumstances and maintaining professionalism. I have a lot of great qualities that if given the chance I can definitely be of value to your company. I thank you for taking time out of your day to review my resume. I hope to hear from you.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Representative
RUSH KIDS PEDIATRIC THERAPY
Libertyville
09.2024 - Current
- My responsibilities include checking in patients, taking co-pays, deductibles, co-ins and collecting balances.
- Answering phone calls, rescheduling patients as well as scheduling new patients.
- New Patient Intake and verifying benefits for PT, OT, ST and ABA benefits.
- Make sure the correct CPT codes and DX codes are added to their verification.
- Create Patients Chart
- Going over the patients benefits on their first initial evaluation.
- Responsible for answering service queues that central billing would have questions on patients insurance and or denials.
- Help patients with their balances and questions they would have about their appointment cost.
- Entering Authorizations for the patients that required one.
- Place orders for supplies as well as sign off on deliveries.
- Keep the front desk clean and orderly.
- Make sure the office is up to date with paperwork.
- Print out copies and clean out outdated forms.
- Scan appropriate forms into the patient's chart.
- I was also a translator during sessions for patients' parents who only spoke Spanish.
Childcare Provider
MOMMY'S DAYCARE
06.2007 - 12.2021
- Prepare play time and educational activities.
- Supervise children's play and help with daily routine including homework with the older children.
- Keep records of their meals and sleep times.
- Prepare healthy snacks and meals.
- Maintain a very clean and safe place.
- Change diapers as needed and update parents on their child's daily schedule.
Patient Representative
PEDIATRICTS
09.2019 - 09.2020
- My responsibilities included greeting and checking patients for their appointment.
- Medical insurance and processing.
- Collecting co-pays and past balances.
- Rescheduling appointments in person and over the phone.
- Answering the phones and helping patients to the best of my abilities which included nurse transfers, submitting med refills and registering new patients into the system.
- I was responsible to scan all paperwork into the system and all paperwork was signed.
- Receiving med shipments and the returning of the coolers.
- Maintain the office clean and sterilized.
- Making sure the kitchen was stocked and all supplies were filled.
- I also worked the aftercare hours in the evenings and weekends.
Patient Benefit Advocate
ERIE HEALTH REACH
09.2016 - 06.2017
- My responsibilities included checking in patients for their appointment, rescheduling appointments, answering phone calls, verifying Insurances, retrieving tickets, answering all questions patients might have.
- Including troubleshooting many issues.
- I was also responsible for taking payments along with registering new patients making sure they were under Erie Sliding fee scale or Insurance.
- Closing out my batch every night.
- My desk needed to be clean and organized.
- I was responsible for closing which included printing next day's schedules and all tickets were retrieved.
Sales Associate
COSMOPROF
09.2012 - 03.2013
- Responsible for opening and closing the store.
- Placing orders for customers.
- Making sure the store was clean, neat and restocked at all times.
- Provide excellent customer service and full knowledge of products sold in the store.
- Responsible for the register and transactions made.
- Making sure I established a professional relationship with our customer to meet their needs product wise.
Sales Representative
ANNA'S HALLMARK
07.2011 - 11.2011
- Responsible for the register, cleanliness of the area surrounding the register and transactions.
- Move displays, unpack shipment and display new arrivals.
- Place orders for new and empty stock.
- Learn and promote new merchandise.
- Provide excellent customer service.
- Opening and closing the store.
Teacher
4 KIDS DAYCARE AND LEARNING CENTER
08.2007 - 07.2008
- Responsible for developmental programs.
- Observe children's interactions to maintain accurate records of their emotional development and behavior.
- Prepare play and educational materials to set up children's environment.
- Supervise children's play and help with daily routines such as dressing, potty training and sleeping.
- Also responsible for preparing healthy meals and snacks.
- Maintain an environment very clean, appealing and safe.
Education
GRADUATION/LICENSED COSMETOLOGIST -
EMPIRE BEAUTY SCHOOL
ARLINGTON HEIGHTS, ILEarly Childhood Education - NO DEGREE
COLLEGE OF LAKE COUNTY
GRAYSLAKE, ILDiploma -
WAUKEGAN HIGH SCHOOL
WAUKEGAN, ILSkills
- Patient registration
- Insurance verification
- Customer service
- Schedule management
- Conflict resolution
- Data entry
- Billing inquiry management
- Attention to detail
- Problem solving
- Bilingual communication
- Organization
- Cross-cultural sensitivity
- Patient data confidentiality
- Patient service and assistance
- Medical terminology
- Privacy and confidentiality
- Scheduling appointments
- Registration process management
- Spanish fluency
- Team collaboration
- Phone and email etiquette
- Friendly and outgoing
- Payment processing
Certification
- Certified Learning in Cosmetology (CLIC) for Hair Color
- Certified for Honorable Mention Hair Up Do
- CE Certification for Bridal Makeup
- Pravana Master Colorist Certification
Hobbies and Interests
- Baking
- Learning new languages
- Reading
- Lifting
- Crafting
- Developing recipes
References
- Nicole Pifer, Ex Coworker - 4 Kids daycare and Learning Center, Kenosha, WI, (847)848-4548
- Amelia Pilar, Ex Coworker - Lake Shore Pediatrics, Grayslake, IL, (201)749-0403
- Jacquelyn Hernandez-Rojas, Patient Benefit Advocate Supervisor - Erie Health Reach, Waukegan, IL, (847)666-2423, (224)500-9773
Awards
- Erie's Shining Star, 11/01/16
- Erie's Shining Star, 03/01/17
- Outstanding Patient Services Specialist 02/2026 by Carley Dolence
- Outstanding Patient Services Specialist 02/2026 by Jen Ackerman
- Core Value Award 03/05/2026
Timeline
Patient Representative
RUSH KIDS PEDIATRIC THERAPY
09.2024 - Current
Patient Representative
PEDIATRICTS
09.2019 - 09.2020
Patient Benefit Advocate
ERIE HEALTH REACH
09.2016 - 06.2017
Sales Associate
COSMOPROF
09.2012 - 03.2013
Sales Representative
ANNA'S HALLMARK
07.2011 - 11.2011
Teacher
4 KIDS DAYCARE AND LEARNING CENTER
08.2007 - 07.2008
Childcare Provider
MOMMY'S DAYCARE
06.2007 - 12.2021
GRADUATION/LICENSED COSMETOLOGIST -
EMPIRE BEAUTY SCHOOL
Early Childhood Education - NO DEGREE
COLLEGE OF LAKE COUNTY
Diploma -
WAUKEGAN HIGH SCHOOL