Erica Conners
Toledo,OH
Summary
Attentive and focused nursing student at the University of Toledo offering over 400 hours of hands-on experience in clinical hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and patient safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Technician
Redwood Living
05.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Diagnosed and troubleshot problems, repairing, and resolving grounds issues.
- Inspected grounds daily to identify areas of improvement.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager, Barista Shift Lead
Biggby Coffee
03.2022 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Nursing
University of Toledo
Toledo, OH05.2024
High School Diploma -
Maumee High School
Maumee, OH05.2019
Skills
- Customer Service
- Time Management
- Direct Patient Care
- Patient Assessment
- Collecting Vitals
- Medication Administration
- Clinical Documentation
- Patient Monitoring
- Quality Assurance
- Regulatory Compliance
Certification
Certified- HeartCode Basic Life Support (BLS) July 2022
References
- Lisa Lucas, BSN, RN- Toledo Hospital Gen 5 ICU Unit Clinical Manager. 419-345-5804, LucasLisa89@gmail.com (Personal). 419-291-4548, Lisa.Lucas@promedica.org (Work).
- Samantha Shepherd, BSN, RN- Mercy Health
- Brittany Ross- Redwood Living Apartment Neighborhoods Property Manager. 419-345-4498 (Personal)
- Lacey Breier- Biggby Coffee Assistant Manager. 419-329-0693 (Personal)
Timeline
Service Technician
Redwood Living
05.2023 - Current
Assistant Manager, Barista Shift Lead
Biggby Coffee
03.2022 - Current
Bachelor of Science - Nursing
University of Toledo
High School Diploma -
Maumee High School
Certified- HeartCode Basic Life Support (BLS) July 2022
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