Hi, I’m
Erica Cruz
Library Technical Assistant
New Haven,CT
Summary
Service-oriented Library Technical Assistant with proven success helping patrons and librarians with routine needs and special projects. Dependable managing library materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations
Overview
6
years of professional experience
Work History
New Haven Free Public Library, New Haven, CT
Library Technical Assistant
2022.03 - Current (2 years & 6 months)
Job overview
- Catalogs and sorts books and other print and non-print materials according to procedure and return items to shelves, files, or designated storage areas
- Established 1 on 1 technology classes for seniors seeking assisting with computer basics, learning various programs/applications and devices
- Provides reference service to patrons by answering questions about library materials or services, locating specific items for patrons, etc.
- Designs flyers and special displays to promote use of library facilities, collection, and programs
City Of New Haven, New Haven, CT
Program Coordinator
2020.11 - 2022.03 (1 year & 4 months)
Job overview
- Consulted with over 200 applicants on a daily basis to confirm permit specifications relating to project's scope of work, zoning ordinances, architectural plans, and building fees
- Performed administrative functions such as researching parcel information, completing FOIAs upon request, determining legal use and occupancy of properties, terminating permits, and executing contractor removals
- Evaluated information on permit applications to verify completeness and accuracy to determine whether applicants are qualified to obtain desired permits and/or licenses
- Maintained physical and digital building records, while having thorough knowledge of of the State of CT building codes and City of New Haven ordinances
City Of New Haven Assessor's Office, New Haven, CT
Assessment Information Specialist
2019.01 - 2020.11 (1 year & 10 months)
Job overview
- Processed and recorded assessment data pertaining to real estate, motor vehicles, and personal property, while also gathering information on nearby properties to compare and help make value determinations on properties
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment, and worked with delinquent taxpayers to resolve issues
- Verified completeness of provided details when processing motor vehicle assessments and tax exemption applications applications.
- Tracked GIS information in order to update listings daily in City Land Records database to maintain current files and managed over 50 customer calls per day during peak tax season
New Haven Free Public Library, New Haven, CT
Library Aide
2017.07 - 2019.01 (1 year & 6 months)
Job overview
- Aided librarians in maintenance of book collections, while coordinating and facilitating programs on monthly basis
- Supervised and ensure safety of patrons who frequented Teen Center and Children's Room
- Performed routine circulation desk duties with over 75 books and materials to be checked out daily
- Created fliers to inform patrons of book clubs, community resources and special programs
Education
Southern Connecticut State University , New Haven, CT
Bachelor of Science from Business Administration, Management Information Systems
12.2018
Skills
- Cataloging
- Technical Support
- IT Troubleshooting & Problem Solving
- Training & Development
- Program Scheduling
- Team Management
- Customer Service
- Microsoft Office
- Interlibrary Loans
Timeline
Library Technical Assistant
New Haven Free Public Library
2022.03 - Current (2 years & 6 months)
Program Coordinator
City Of New Haven
2020.11 - 2022.03 (1 year & 4 months)
Assessment Information Specialist
City Of New Haven Assessor's Office
2019.01 - 2020.11 (1 year & 10 months)
Library Aide
New Haven Free Public Library
2017.07 - 2019.01 (1 year & 6 months)
Southern Connecticut State University
Bachelor of Science from Business Administration, Management Information Systems
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