Erica De Lorenzo
AUSTIN,TX
Summary
Proficient shift leader known for strong problem-solving and positive attitude. Experienced in managing operations and enhancing customer experiences, ready to leverage expertise in driving sales and improving team performance.
Overview
2027
2027
years of professional experience
Work History
Shift Leader
Drybar
Austin, TX
06.2026 - Current
- Oversaw scheduling and employee assignments to enhance workflow efficiency.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Scheduled appointments and coordinated meetings for staff, optimizing office calendar management.
- Maintained organized reception area, ensuring professional appearance and adherence to safety standards.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
Retail Sales Associate
Bath & Body Works
Austin, TX
2021 - Current
- Guided customers in product selection, leveraging expertise in fragrance families.
- Processed transactions accurately using POS systems, enhancing customer service experience.
- Maintained store presentation standards, ensuring merchandise displays were visually appealing.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Key Holder
Bath & Body Works
Austin, TX
2022 - 2024
- Oversaw daily store operations, ensuring efficient customer service and inventory control.
- Supported team in achieving sales targets through effective merchandising and product displays.
- Executed regular audits of merchandise and visual presentations to uphold store standards.
- Guided new associates through operational procedures and customer engagement strategies.
- Resolved customer inquiries and issues, fostering a positive shopping environment and loyalty.
Hairstylist
Dasi B Studio
Santa Monica, CA
2017 - 2021
- coordinated client appointments and managed schedule changes to maximize availability and minimize wait times
- delivered friendly, attentive customer service while responding to individual needs and resolving concerns professionally.
- Built rapport with clients by creating a welcoming environment and providing personalized service.
- Answered phone calls and emails to schedule client appointments and availability information
- proficient in Booker scheduling for booking appointments, updating appointments, processing cancellations and maintaining accurate client information
Hairstylist
Drybar
Studio City, CA
2010 - 2021
- Provided customized hair consultations to identify client preferences and desired outcomes.
- Executed various hairstyling techniques, including cutting, coloring, and texturizing.
- Maintained cleanliness and organization of workstations to ensure a professional environment.
- Assisted in product recommendations based on individual client needs and hair types.
Education
High School Diploma -
Reseda High School
Reseda, CA06.2008
Cosmetology License - Cosmetology
Newberry School of Beauty
Granada Hills, CA05.2009
Skills
- Customer engagement
- Transaction management
- Team leadership
- Inventory management
- Problem-solving
- Time management
- Positive attitude
Timeline
Shift Leader
Drybar
06.2026 - Current
Retail Sales Associate
Bath & Body Works
2021 - Current
Key Holder
Bath & Body Works
2022 - 2024
Hairstylist
Dasi B Studio
2017 - 2021
Hairstylist
Drybar
2010 - 2021
Cosmetology License - Cosmetology
Newberry School of Beauty
High School Diploma -
Reseda High School