Erica Donovan
Huntington Beach,CA
Summary
Experience with electronic recordkeeping.Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Dr. HOWARD CHENG UNITED MEDICAL DOCTORS
Laguna Hills, California
12.2014 - Current
- Protected patients by observing strict HIPAA guidelines.
- Arranged hospital admissions for patients as required. Arrange blood transfusions, radiology, bone marrow appointments
- Greet and check in patients as they come in
- Triage phone calls and make appointments with the nurse, doctor or medical assistant
- Keep the lobby clean and presentable
- Sort faxes and attach medical records
- Obtain medical records from other physicians or the hospital for patient care
- Request Md Auth for hmo patients
- Chaperone for MD as needed
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered phones promptly and directed calls appropriately.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Communicated with patients with compassion while keeping medical information private.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
Skills
- Appointment scheduling
- Patient registration
- Co-payment collection
- Reminder calls
- Appointment setting
- Point-of-sale system
- Telephone etiquette
- Medical charting
- Payment collection
- Proficient in epic, iknowmed,century,g4
- Medical terminology
- Mail management
- Patient scheduling
References
References available upon request.
Timeline
Medical Receptionist
Dr. HOWARD CHENG UNITED MEDICAL DOCTORS
12.2014 - Current