Erica Driscoll
Syracuse
Summary
Resourceful office assistant recognized for strong analytical and customer service skills. Successfully managed high volumes of accounts, ensuring timely claims processing and significant revenue recovery. Ready to leverage expertise to contribute to organizational success.
Overview
22
22
years of professional experience
Work History
Office Assistant II (calc) Finance-PFS
SUNY Upstate Medical University
Syracuse, NY
11.2013 - Current
- Assists management with training of staff on Information System, Epic during the implementation process and through current and ongoing operations.
- Managed incoming correspondence, ensuring timely responses and prioritization of critical communications.
- Streamlined administrative processes, enhancing productivity and reducing turnaround times for key tasks.
- Communicates both written and verbally with staff, management and third parties to resolve account discrepancies and claim denials.
- Prepares and pursues appeals and claim reconsiderations daily within the timely filing deadlines, resulting in significant recuperation of lost revenue for the hospital.
- Within 3 months of position discovered and then investigated and researched payor discrepancies regarding under paid claims which resulted in the recovery of over $200,000 in revenue owed to the hospital.
- Reviews payer explanation of benefits (eob's) to determine correct payment according to payer contract.
- Closely examines contracts to determine options for collection of funds regarding ancient accounts.
- Timely and accurately completes special additional assignments delegated by management.
- Continually expands knowledge of the information technology and financial industry sectors.
- Creates, develops, prioritizes and coordinates the sequence of necessary tasks and functions within timely filing limits to determine the best and most effective course of action on a high volume of accounts according to payor contracts and CMS guidelines.
Hospital Patient Service Clerk I - Patient Access
SUNY Upstate Medical University
Syracuse, NY
06.2012 - 11.2013
- Processed patient transactions efficiently, ensuring accuracy and adherence to hospital protocols.
- Assisted patients with inquiries regarding services, navigating complex healthcare systems effectively.
- Collaborated with healthcare staff to streamline patient check-in procedures, enhancing service delivery speed.
- Assisted Patient Access Services team with Quality Assurance training and monitoring with an emphasis on reduction fo error rates.
- Owns valuable experience related to all aspects of scheduling, pre-registration, registration, authorizations and referrals.
- Processed emergency room patient payment accurately and efficiently.
- Provides assistance and/or coverage in the emergency room when needed.
Office Assistant II (Keyboarding) Patient Relation
SUNY Upstate Medical University
Syracuse, NY
02.2011 - 06.2012
- Organized and maintained office filing systems to enhance document retrieval efficiency.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of executive time.
- Managed communication between departments, facilitating information flow and collaboration.
- Developed and implemented office procedures that improved operational workflows.
- Intake of all calls/walk-ins regarding patient complaints through Softmed system.
- Processed and investigated missing belongings for Inpatient and Outpatient units.
- Files appeals through NYS small claims and Friend in Deed grant for missing patient valuables.
- Assisted the Center for Spiritual Care department with various administrative duties to include: Amion on-call scheduling, hospital purchasing, supply ordering, ordering of pamphlets through marketing, duplicating and stores.
- Arranged travel/car arrangements reimbursement for travel expenses and performed other administrative tasks as needed.
Hospital Patient Service Clerk I - Pediatric Spec
SUNY Upstate Medical University
Syracuse, NY
02.2007 - 02.2011
- Processed day-to-day maintenance of patients medical records.
- Worked to obtain patient medical records for clinical triage nurses and physicians.
- Processed release of information for doctor requests.
- Processed patient information in database through Excel.
Hospital Patient Services Clerk I - Vision
SUNY Upstate Medical University
Syracuse, NY
02.2004 - 02.2007
- Verified and registered patient demographic and insurance information at time of appointment.
- Schedule patients for upcoming appointments at office and on the phone.
- Discharged patients and processed copays at end of visits.
Education
Associate of Science - Criminal Justice
Bryant & Stratton College
NY04-2010
Skills
- 22 years Customer service
- Positive attitude
- Time management
- Data entry
- Strong problem solver
- Medical terminology
- Analytical
- Driven
Timeline
Office Assistant II (calc) Finance-PFS
SUNY Upstate Medical University
11.2013 - Current
Hospital Patient Service Clerk I - Patient Access
SUNY Upstate Medical University
06.2012 - 11.2013
Office Assistant II (Keyboarding) Patient Relation
SUNY Upstate Medical University
02.2011 - 06.2012
Hospital Patient Service Clerk I - Pediatric Spec
SUNY Upstate Medical University
02.2007 - 02.2011
Hospital Patient Services Clerk I - Vision
SUNY Upstate Medical University
02.2004 - 02.2007
Associate of Science - Criminal Justice
Bryant & Stratton College