Erica Duesette

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

• Self-motivated, with a strong sense of personal responsibility.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

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• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
• Increased team efficiency by training new data entry clerks on company software, processes, and best practices.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Streamlined payroll processing by implementing an automated timekeeping system.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
• Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.