Erica Dupee
Miamisburg,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Practical Nursing position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spiraledge
10.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quality Assurance- monitored, evaluated and coached agents to achieve successful phone metrics and to increase sales
- Collaborated with management weekly to set goals for agents
- Served as a committee board member and assisted with decisions on marketing, sales and the infrastructure of the customer service department
Customer Service Representative
Kroger
08.2014 - 10.2016
- Contacted insurance companies for prior authorization for medications.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Setup patients profiles
- Provide customers with information on medications and answered questions
- Maintained confidentiality and abided by HIPPA laws
- Received, processed and entered prescription orders into pharmacy databases.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
Education
No Degree - License Practical Nursing
Hondros College of Nursing
Dayton, OH09.2023
No Degree - Medical Billing Coding
Beckfield College
Florence, KY01.2010
Skills
- Staff Training
- Microsoft Excel
Clinical Experience
- Oak Creek Terrace Kettering,Ohio April 2023-June 2023
- Kettering Hospital PAM Miamisburg,Ohio July 2023-July 2023
- Oakwood Springfield,Ohio July 2023-Current
- Medication administration
- Wound care
- Patient teaching
- Documentation
- Adhered to HIPPA rules
- Assist patients with ADL's
- Delegation
Certification
- First Aid/CPR Certified BLS
- CNA Certified Nurse Assistant
Timeline
Customer Service Representative
Spiraledge
10.2016 - Current
Customer Service Representative
Kroger
08.2014 - 10.2016
No Degree - License Practical Nursing
Hondros College of Nursing
No Degree - Medical Billing Coding
Beckfield College