Summary
Overview
Work History
Education
Skills
Clinical Experience
Certification
Timeline
Generic

Erica Dupee

Miamisburg,OH

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Practical Nursing position.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spiraledge
10.2016 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Quality Assurance- monitored, evaluated and coached agents to achieve successful phone metrics and to increase sales
  • Collaborated with management weekly to set goals for agents
  • Served as a committee board member and assisted with decisions on marketing, sales and the infrastructure of the customer service department

Customer Service Representative

Kroger
08.2014 - 10.2016
  • Contacted insurance companies for prior authorization for medications.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Setup patients profiles
  • Provide customers with information on medications and answered questions
  • Maintained confidentiality and abided by HIPPA laws
  • Received, processed and entered prescription orders into pharmacy databases.
  • Tracked pharmacy inventory and reported medication numbers to lead pharmacists.

Education

No Degree - License Practical Nursing

Hondros College of Nursing
Dayton, OH
09.2023

No Degree - Medical Billing Coding

Beckfield College
Florence, KY
01.2010

Skills

  • Staff Training
  • Microsoft Excel

Clinical Experience

  • Oak Creek Terrace Kettering,Ohio April 2023-June 2023
  • Kettering Hospital PAM Miamisburg,Ohio July 2023-July 2023
  • Oakwood Springfield,Ohio July 2023-Current




  • Medication administration
  • Wound care
  • Patient teaching
  • Documentation
  • Adhered to HIPPA rules
  • Assist patients with ADL's
  • Delegation





Certification

  • First Aid/CPR Certified BLS
  • CNA Certified Nurse Assistant

Timeline

Customer Service Representative

Spiraledge
10.2016 - Current

Customer Service Representative

Kroger
08.2014 - 10.2016

No Degree - License Practical Nursing

Hondros College of Nursing

No Degree - Medical Billing Coding

Beckfield College

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Erica Dupee