Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERICA FRANCHETTI-FIELDS

MIAMI,FL

Summary

Detail-oriented professional with diverse experience in guest service and culinary operations. Skilled in balancing multiple priorities, resolving inquiries swiftly, and collaborating effectively with teams to ensure seamless service, contributing to a positive dining atmosphere and customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

First Watch
08.2025 - Current
  • Delivered high-quality, guest-focused service in a fast paced environment while maintaining strong efficiency and accuracy.
  • Built strong menu expertise and customer relationships to enhance guest satisfaction and repeat business.
  • Collaborated with team members to ensure smooth operations and consistent service standards.
  • Advanced toward becoming a Black Apron by demonstrating leadership, initiative, and commitment to excellence.

Server

Twin Peaks
02.2024 - 01.2025
  • Managed 5–10+ tables simultaneously, ensuring speed and accuracy under pressure.
  • Cultivated repeat clientele through personable service and effective problem resolution.
  • Delivered attentive, guest-focused service in high-volume sports bar, enhancing overall dining experience.

Guest Experience Manager

Bulla Gastrobar
04.2022 - 01.2024
  • Managed guest relations to enhance overall dining experience.
  • Enhanced overall dining experience for patrons through effective management and coordination of service standards.
  • Monitored and maintained service quality and efficiency, addressing customer inquiries and concerns promptly and professionally.
  • Trained staff on customer service best practices and hospitality standards.
  • Coordinated events and private parties to meet guest expectations.

Line Cook

BurgerFi
08.2020 - 05.2022
  • Prepared and cooked menu items to meet high-quality standards, ensuring customer satisfaction.
  • Supported kitchen operations as a back-of-house team member, enhancing culinary skills and contributing to overall efficiency.
  • I thrived in a fast-paced and dynamic restaurant environment, adapting quickly to changing circumstances and handling challenging situations accordingly.
  • Excelled in guest-facing roles at BurgerFi, effectively engaging with customers as a cashier and front-of-house team member.

Education

Early Childhood Education -

Robert Morgan Educational Center
05-2022

Skills

  • Customer service
  • Effective Communication
  • Problem Solving
  • Time Management
  • Adaptability
  • Critical Thinking
  • Networking

Certification

  • CPR Certification
  • CDA Certification

Timeline

Server

First Watch
08.2025 - Current

Server

Twin Peaks
02.2024 - 01.2025

Guest Experience Manager

Bulla Gastrobar
04.2022 - 01.2024

Line Cook

BurgerFi
08.2020 - 05.2022

Early Childhood Education -

Robert Morgan Educational Center
ERICA FRANCHETTI-FIELDS