Erica Gallegos
Fullerton,CA
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
19
19
years of professional experience
Work History
Property Manager
Advanced Management Company
Montebello, CA
12.2020 - Current
- Coordinated work of both administrative and maintenance team members to manage the needs of a 256-unit facility.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Proficient in MRI, Appfolio, Docu-Sign, Knock, Avid, Outlook
Property Manager
Advanced Management Company
Santa Ana, CA
10.2017 - 12.2020
- Coordinated work of both administrative and maintenance team members to manage needs of 188-unit facility
Property Manager
Advanced Management Company
Fullerton, CA
12.2014 - 10.2017
- Coordinated work of both administrative and maintenance team members to manage needs of 88-unit facility
Personal Banker
Chase Bank
Buena Park, CA
06.2011 - 01.2014
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Advised customers on various financial products available from the bank.
- Recognized opportunities for cross-selling additional banking products or services.
Retail Sales Representative
Verizon Wireless
Orange, CA
05.2006 - 02.2010
- Demonstrated knowledge of wireless products and services to customers.
- Developed relationships with customers to ensure customer satisfaction and loyalty.
- Performed troubleshooting activities on mobile devices and resolved technical issues.
- Provided training and support to new employees in the sales department.
- Assisted customers in selecting suitable wireless plans according to their needs.
- Implemented strategies to increase sales revenue by cross-selling products and services.
- Participated in community events to promote wireless products and services.
Education
Certificate -
Housing Authority of OC
Orange04-2015
High School Diploma -
Santa Fe High
Santa Fe Springs06-2000
Some College (No Degree) -
Cerritos College
Norwalk, CASkills
- Tenant relations
- Lease administration
- Fair housing mandates
- Property marketing and promotion
- Exceptional oral and written communication skills
- MRI accounting software
- Fair housing compliance
- Leasing and sales
- Tenant and eviction laws
- Multi-family property management
- Financial budgeting and reporting
- Eviction notices
- Upselling
- Sales strategies
- Building rapport
- Analytical and Critical Thinking
- Customer service
- Sales expertise
- Client relationship management
- Property tours and inspections
- Income and expense management
- Community marketing
- Community engagement
- Leasing strategy development
- Resident relations
Timeline
Property Manager
Advanced Management Company
12.2020 - Current
Property Manager
Advanced Management Company
10.2017 - 12.2020
Property Manager
Advanced Management Company
12.2014 - 10.2017
Personal Banker
Chase Bank
06.2011 - 01.2014
Retail Sales Representative
Verizon Wireless
05.2006 - 02.2010
Certificate -
Housing Authority of OC
High School Diploma -
Santa Fe High
Some College (No Degree) -
Cerritos College
Similar Profiles
Khaliya GrigsbyKhaliya Grigsby
Leasing Consultant at Advanced Management CompanyLeasing Consultant at Advanced Management Company
Consepcion E NunezConsepcion E Nunez
Leasing Consultant at Advanced Management CompanyLeasing Consultant at Advanced Management Company
Elaine MarettElaine Marett
Property Manager at Advanced Management CompanyProperty Manager at Advanced Management Company