Erica Garcia
Customer Service Professional
Summary
Knowledgeable and dedicated customer service professional with 10+ years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Care Specialist
Bright Horizons Family Solutions LLC
01.2022 - Current
- Streamlined operational efficiencies by managing accounts and processing system orders and cancellations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call or one-email resolutions of customer and provider issues.
- Completed an internship for the Provider Accounts Specialist team in 2023-2024.
Quality Control Specialist
Balance Athletica
12.2020 - 10.2021
- Created and maintained several databases to track statistical data.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Fixed identified issues to increase productivity and boost workflows.
Bay Host/Event Ambassador
TopGolf
08.2019 - 05.2021
- Provided quick, friendly, caring service to the high volumes of guests that come to have an enjoyable time.
- Tended to computer panel game systems and provide regular services of them.
- Performed event coordination for larger parties and gatherings.
- Increased sales significantly by upselling higher-end products to customers.
Private Nanny
*
08.2014 - 01.2020
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Server
Red Robin
03.2017 - 08.2019
Server
Rock Bottom Brewery
05.2016 - 03.2017
- See previous) +.
- Built brewery and beer knowledge.
Server
Wholly Stromboli
06.2015 - 03.2016
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Built loyal clientele through friendly guest service and heartfelt hospitality while maintaining high standards of customer service during high-volume, fast-paced operations.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Barista/Trainer
Barista, Starbucks Corporation
05.2012 - 10.2015
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Handled cash and processed payments accurately to avoid errors.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios using positive reinforcement and respectful, encouraging coaching.
Customer Service Agent/ Operations Agent
Delta Global Services
03.2014 - 03.2015
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Completed dispatch paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
Education
Associate of Arts - Applied Sciences/ Culinary Arts
Colorado Mesa University
Grand Junction, COSkills
Service-oriented self-starter
Project Management
Complaint resolution
Administrative support
Record keeping strengths
Professional telephone demeanor
Creative problem solving
Microsoft Office Suite proficiency
Employee training
Timeline
Customer Care Specialist
Bright Horizons Family Solutions LLC
01.2022 - Current
Quality Control Specialist
Balance Athletica
12.2020 - 10.2021
Bay Host/Event Ambassador
TopGolf
08.2019 - 05.2021
Server
Red Robin
03.2017 - 08.2019
Server
Rock Bottom Brewery
05.2016 - 03.2017
Server
Wholly Stromboli
06.2015 - 03.2016
Private Nanny
*
08.2014 - 01.2020
Customer Service Agent/ Operations Agent
Delta Global Services
03.2014 - 03.2015
Barista/Trainer
Barista, Starbucks Corporation
05.2012 - 10.2015
Associate of Arts - Applied Sciences/ Culinary Arts
Colorado Mesa University
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