Erica Garcia
Oliver Behavioral Consultants
Thornton,CO
2
Languages
13
years of professional experience
Front Office Coordinator supporting psychiatry and ambulatory visits with Epic, intake documentation, and reminder calls, maintaining 95-97% accuracy in registration entries, scheduling, and patient flow coordination across 5-7 provider schedules per day. Brings experience handling vital signs monitoring, medical history collection, referrals, and billing support while protecting confidentiality under HIPAA. Keeps check-in, check-out, and daily front desk work organized for 18-25 patients per day in busy care settings.
Work History
Front Office Coordinator/Client Services
6 Months- Greeted patients, verified visit details, and maintained a welcoming front office experience.
- Prepared patient charts, gathered intake information, and organized documentation for clinical review.
- Supported appointment scheduling, rescheduling, and reminder calls to maintain steady patient flow.
- Reviewed insurance details, confirmed coverage information, and directed authorization requests to the appropriate team.
- Entered patient information accurately into electronic records while protecting confidentiality standards.
- Coordinated referral paperwork, tracked outstanding items, and supported timely patient handoffs.
- Supported clinical staff by preparing materials, updating forms, and keeping shared spaces organized.
School Based Psychiatry Medical Assistant
3 Years 2 Months- Coordinated check-in, check-out, and billing for 18-25 patients daily while maintaining accurate front-desk flow.
- Managed patient referrals, transfer requests, and appointment scheduling in Epic, including reminder calls and calendar follow-up.
- Documented patient medical history, vital signs, and current complaints during intake to support accurate clinical records.
- Updated patient demographics and insurance details to keep electronic medical records complete and current.
- Filed, organized, and scanned medical records to maintain accessible documentation for school-based psychiatry visits.
- Registered patients, completed paperwork, and supported accurate documentation across daily administrative workflows.
- Followed HIPAA guidelines consistently to protect patient privacy across scheduling, records, and intake tasks.
Certified MA/Front Office Coordinator Lead
5 Years 6 Months- Screened and transferred 120+ incoming calls daily, captured messages, and routed documents to internal staff.
- Delegated daily tasks to 4 administrative support staff to keep front-office operations organized and efficient.
- Resolved patient concerns with conflict-resolution and problem-solving skills to improve customer satisfaction.
- Educated patients on procedures, medications, and physician instructions to support better understanding and follow-through.
- Called and faxed pharmacies to submit prescriptions and refills accurately.
- Performed preliminary patient evaluations, recording weight, temperature, and blood pressure for clinical review.
- Sorted faxes, emails, scanned records, and patient paperwork to maintain organized medical files.
Psychiatric Medical Assistant
2 Years 8 Months- Updated psychiatric charts with medication, allergy, and condition changes to keep records current for physicians.
- Relayed patient concerns, condition updates, and refill requests to physicians to support timely treatment decisions.
- Assisted with M-1 holds and mental health crisis situations while maintaining calm, patient-focused support.
- Managed patient referrals and insurance authorizations while following HIPAA requirements and coordinating next steps.
- Maintained CPR/BLS readiness and applied medical terminology knowledge in daily psychiatric support duties.
Education
Technical Degree - Medical Assistant
High School Diploma
Skills
Insurance authorsations
Patient appointment coordination
Patient referrals
Customer service
Data entry
Patient intake documentation
HIPAA compliance
CPR/BLS
Medical terminology knowledge
Medical records management
Phone etiquette
Front desk operations
Billing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Coordinator/Client Services
Oliver Behavioral Consultants
04.2026 - CurrentRead More
School Based Psychiatry Medical Assistant
Denver Health
09.2022 - 11.2025Read More
Certified MA/Front Office Coordinator Lead
HCA-Aspen Medical Group & CareNow Urgent Care
11.2016 - 05.2022Read More
Psychiatric Medical Assistant
Community Reach Center
02.2014 - 10.2016Read More
Skyview High School/Penn Foster HS
High School Diploma
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Pima Medical Institute
Technical Degree - Medical Assistant
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