Erica Guerrero
Madera,CA
Summary
Dynamic Sales Associate with proven expertise at Walmart, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective problem-solving and engaging merchandising displays. Adept at cash register operations, fostering teamwork, and training new staff to drive sales and maintain store excellence.
Overview
25
25
years of professional experience
Work History
Sales Associate
Walmart
Madera, CA
11.1999 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
General Studies
Century High School
Santa Ana, CA06.1996
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Goal oriented
- Cash register operation
- Stocking and receiving
- Retail store operations
- Inventory tracking
- Display setup
- Fitting room maintenance
- Merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Walmart
11.1999 - Current
General Studies
Century High School