Erica Gutierrez
Houston
Summary
Adept Shift Manager with a proven track record at McDonald's, where I enhanced team productivity and customer satisfaction through expert training and mentoring, alongside rigorous quality assurance. Leveraging interpersonal skills and a keen eye for safety compliance, I fostered a culture of excellence, significantly elevating operational standards.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Houston
08.1995 - Current
- Directed and led employees and team members on effective operations, methods and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured compliance with food safety regulations and quality standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Reinforced rules to promote superior employee performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured compliance with health and safety regulations.
- Maintained cleanliness and organization of work area.
Skills
- Safety compliance
- Punctual and reliable
- Shift checklists
- Relationship building
- Training and mentoring
- Opening and closing procedures
- Equipment troubleshooting
- Interpersonal skills
- Handling customer complaints
- Inventory control
- Quality assurance
- Accurate money handling
- Workplace safety
- Energetic and enthusiastic
- Decision-making
Languages
Spanish
Native/ Bilingual
English
Limited
Certification
- Certification of Completion for Department Manager
- National Registry of Food Safety Professionals (FSP certified)
Timeline
Shift Manager
McDonald's
08.1995 - Current
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