Erica Guzman
Gun Barrel City
Summary
Dynamic Sales Associate with proven expertise at Factory Connection, excelling in customer service and cash handling. Recognized for building strong customer relationships that drive repeat business and enhance store performance. Adept at merchandising and maintaining visual appeal, consistently meeting sales goals while managing high-pressure situations with a positive attitude.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
Work History
Sales Associate
Factory Connection
05.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Cosmetology
Trinity Valley Community College
Athens, TXKemp High School
Kemp, TX05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Cash handling
- Money handling
- Cash register operation
- Stocking and receiving
- Meeting deadlines
- Retail store operations
- Cleaning techniques
- Merchandise display
- Sales goals attainment
- Display setup
- positive attitude
Timeline
Sales Associate
Factory Connection
05.2023 - 11.2023
Cosmetology
Trinity Valley Community College
Kemp High School
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