Erica Hasting
Fayetteville,TN
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while maintaining a Secret Security Clearance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Telecommunicator
Chenega Global Protection
09.2023 - Current
- Maintaining public safety by efficiently coordinating and dispatching law enforcement and security personnel in response to emergency and non-emergency situations.
Team Member
Mazda Toyota Manufacturing, U.S.A.
05.2023 - 09.2023
- Motivated and detail-oriented Team Member contributing to the assembly of the Corolla Cross vehicle, a testament to the synergy of standardized work from both Toyota and Mazda
- Playing a crucial role in maintaining quality and precision while producing innovative vehicles.
Production Team Member
Toyota Motor North America, Inc
03.2022 - 05.2023
- Dedicated and detail-oriented Team Member with a focus on engine assembly, contributing to Toyota's commitment to precision and quality in manufacturing
- Leveraging standardized work processes to ensure consistent and efficient assembly of Toyota engines.
Emergency Telecommunicator
Fayetteville Lincoln County Emergency Communications
10.2018 - 03.2022
- Managed high call volumes in a fast-paced emergency call center, ensuring prompt and accurate response to emergencies.
Emergency Telecommunicator
Giles County E911 Center
06.2013 - 10.2018
- Managed a multi-line phone system, including emergency calls, and operated a radio console and computer aided dispatch (CAD) system.
Education
Social Sciences/Non -
Bachelor's in Emergency Services Management - Did Not Graduate
03.2019
Skills
- Productivity Applications
- Telecommunication
- Databases
- Computer Networking
- Data entry
- CPR Certification
- Customer service
- Typing
- Senior leadership
- Emergency management
- Engine assembly
- Vehicle assembly
- High Call Volume Management
- Emergency Response Coordination
- Problem Solving and Decision Making
- Team Collaboration and Leadership
- Clear and Effective Communication
- Record keeping and Documentation
- Leadership
- Organizational skills
- Time management
- Microsoft Office
- Computer skills
- Microsoft Excel
- Administrative experience
- Microsoft Word
Certification
- TIES/NCIC/NLETS Basic Certification, 02/2014, Present, This certification allows entries to be made into the FBI criminal database system. Certification is renewed every two years.
- Hazard Identification and Warning System, 09/2023, Present
- Safety Health and Environmental Program, 09/2023, Present
- Federal Records, 09/2023, Present
- APCO Emergency Telecommunicator II, 09/2013, Present
- Cybersecurity and Privacy Awareness, 09/2023, Present
- ITS-024-001 Cybersecurity and Privacy Awareness, 09/2023, Present
- Personal Identity Verification (PIV), 09/2023, Present
- Intro to Quality 101, 09/2023, Present
- 2023 Code of Conduct: Global Edition, 09/2023, Present
- IS-00005 Intro to Hazardous Materials, 09/2023, Present
- IS-00100 Intro to Incident Command System, 11/2018, Present
- IS-00144 Telecommunicators Emergency Response Taskforce, 11/2018, Present
- IS-00200.b ICS for Single Resource and Initial Action Incident, 11/2018, Present
- IS-00800.c National Response Framework, 11/2018, Present
Awards
- Commendation for Critical Incident Management, 02/2019, For assistance in active shooter incident
- Distinguished Service Award, 12/2020
Timeline
Emergency Telecommunicator - Chenega Global Protection
09.2023 - Current
Team Member - Mazda Toyota Manufacturing, U.S.A.
05.2023 - 09.2023
Production Team Member - Toyota Motor North America, Inc
03.2022 - 05.2023
Emergency Telecommunicator - Fayetteville Lincoln County Emergency Communications
10.2018 - 03.2022
Emergency Telecommunicator - Giles County E911 Center
06.2013 - 10.2018
Motlow State Community College - Social Sciences/Non,
Bethel University/Bethel Seminary - Bachelor's in Emergency Services Management, Did Not Graduate
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