Erica Hirniak
Flower Mound,TX
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
General Manager of Operations
Shapes Fitness For Women
2019.08 - Current
- Manage staff of twenty hourly and contract employees.
- Interview, hire, onboard and train all facility staff.
- Establish positive and effective communication among staff and ownership, reducing miscommunications and improving unity.
- Handle all aspects of personal training services, which includes matching clients with trainers, assisting in program design, and observing and evaluating performance during session and classes.
- Pursue existing and potential customers by phone, email and text message to generate leads and close membership sales.
- Implement ownership vision by daily communications through daily communications with staff.
- Provide exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Use CRM software to record prospect and customer interactions and track general sales activities for review and follow-up.
Paralegal
Navarette Bowen, LLC
2018.09 - 2019.09
- Communicated between attorney and clients for status of case, procedures and next steps.
- Prepared legal briefs, motions and pleadings.
- Managed billable hour tracking, client invoicing and schedules for three-attorney office.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Managed attorney calendar for appointments and deadlines.
- Coordinated with county clerk and court offices to schedule hearing and trial dates.
Personal Trainer
Jesse James Fit
2016.08 - 2018.09
- Designed specific workout systems for over forty individual clients daily, based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated club members about relationship between nutrition and fitness.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Specialty Sales Associate
Run On!
2015.08 - 2018.08
- Demonstrated expert understanding of run biomechanics and running footwear, apparel and accessories.
- Built relationships with customers in order to provide them with the proper running footwear and performance gear.
- Effectively promoted programs, such as customer loyalty programs, running classes and in-house social events to customers.
- Maintained knowledge of the latest performance gear, running footwear, injury prevention and fitness trends.
- Delivered exceptional customer service by displaying a professional and courteous demeanor at all times.
Paralegal
McAdams & Sartori, LLC
2011.03 - 2015.06
- Prepared and organized files and documents for discovery, hearings, pre-trials, trials and depositions.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Liaison between attorney and client to effectuate initial consultations, follow-up meetings and court proceedings.
- Provided assistance to attorney during trial by coordinating witnesses, preparing exhibits and note-taking during jury selection and witness testimony.
Legal Assistant
McAdams & McAdams, LLC
2004.07 - 2006.04
- Composed and revised legal documents for attorneys, including letters, motions and court filings.
- Answered direct attorney phone line and acted as liaison between clients and attorneys.
- Scheduled all appointments and briefings for attorneys as well as traced and maintained attorney schedules.
- Ensured legal documents were processed and handled in a timely and efficient manner for divorce and criminal cases to comply with appropriate regulations and deadlines.
- Developed advertising material to attract new clientele.
Legal Advocate Supervisor
Mutual Ground, Inc.
1998.10 - 2004.06
- Effectively managed a staff of six legal advocates.
- Facilitated meetings with shelter staff to increase coordination of client services.
- Conducted law enforcement and prosecutor training on aspects of domestic violence.
- Identified, developed and maintained four state and federal grants which funded services for the shelter.
- Prepared interim and final narrative quarterly reports per funder request.
- Advocated on behalf of domestic violence victims with law enforcement, local prosecutors' offices and civil court personnel.
- Assisted victims in obtaining protective orders and criminal chargers against their abuser.
- Mastered the Illinois Domestic Violence Act to better assist victims going through the court process.
- Provided domestic violence victims with information on counseling and other services available to them in the community.
Education
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Administrative Management
- Employee Motivation
- Verbal and Written Communication
- Attention to Detail
- Team Building
- Interpersonal Communication
- Problem-Solving
- Focus and Follow-Through
- Recruitment and Hiring
Timeline
General Manager of Operations
Shapes Fitness For Women
2019.08 - Current
Paralegal
Navarette Bowen, LLC
2018.09 - 2019.09
Personal Trainer
Jesse James Fit
2016.08 - 2018.09
Specialty Sales Associate
Run On!
2015.08 - 2018.08
Paralegal
McAdams & Sartori, LLC
2011.03 - 2015.06
Legal Assistant
McAdams & McAdams, LLC
2004.07 - 2006.04
Legal Advocate Supervisor
Mutual Ground, Inc.
1998.10 - 2004.06
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
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