Erica Hirniak
Flower Mound,TX
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
General Manager of Operations
Shapes Fitness For Women
FLOWER MOUND, United States
08.2019 - Current
- Manage staff of twenty hourly and contract employees.
- Interview, hire, onboard and train all facility staff.
- Establish positive and effective communication among staff and ownership, reducing miscommunications and improving unity.
- Handle all aspects of personal training services, which includes matching clients with trainers, assisting in program design, and observing and evaluating performance during session and classes.
- Pursue existing and potential customers by phone, email and text message to generate leads and close membership sales.
- Implement ownership vision by daily communications through daily communications with staff.
- Provide exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
- Use CRM software to record prospect and customer interactions and track general sales activities for review and follow-up.
Paralegal
Navarette Bowen, LLC
Denton, TX
09.2018 - 09.2019
- Communicated between attorney and clients for status of case, procedures and next steps.
- Prepared legal briefs, motions and pleadings.
- Managed billable hour tracking, client invoicing and schedules for three-attorney office.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Managed attorney calendar for appointments and deadlines.
- Coordinated with county clerk and court offices to schedule hearing and trial dates.
Personal Trainer
Jesse James Fit
Flower Mound, Texas
08.2016 - 09.2018
- Designed specific workout systems for over forty individual clients daily, based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated club members about relationship between nutrition and fitness.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Specialty Sales Associate
Run On!
Flower Mound, Texas
08.2015 - 08.2018
- Demonstrated expert understanding of run biomechanics and running footwear, apparel and accessories.
- Built relationships with customers in order to provide them with the proper running footwear and performance gear.
- Effectively promoted programs, such as customer loyalty programs, running classes and in-house social events to customers.
- Maintained knowledge of the latest performance gear, running footwear, injury prevention and fitness trends.
- Delivered exceptional customer service by displaying a professional and courteous demeanor at all times.
Paralegal
McAdams & Sartori, LLC
Yorkville, IL
03.2011 - 06.2015
- Prepared and organized files and documents for discovery, hearings, pre-trials, trials and depositions.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Liaison between attorney and client to effectuate initial consultations, follow-up meetings and court proceedings.
- Provided assistance to attorney during trial by coordinating witnesses, preparing exhibits and note-taking during jury selection and witness testimony.
Legal Assistant
McAdams & McAdams, LLC
Yorkville, IL
07.2004 - 04.2006
- Composed and revised legal documents for attorneys, including letters, motions and court filings.
- Answered direct attorney phone line and acted as liaison between clients and attorneys.
- Scheduled all appointments and briefings for attorneys as well as traced and maintained attorney schedules.
- Ensured legal documents were processed and handled in a timely and efficient manner for divorce and criminal cases to comply with appropriate regulations and deadlines.
- Developed advertising material to attract new clientele.
Legal Advocate Supervisor
Mutual Ground, Inc.
Aurora, IL
10.1998 - 06.2004
- Effectively managed a staff of six legal advocates.
- Facilitated meetings with shelter staff to increase coordination of client services.
- Conducted law enforcement and prosecutor training on aspects of domestic violence.
- Identified, developed and maintained four state and federal grants which funded services for the shelter.
- Prepared interim and final narrative quarterly reports per funder request.
- Advocated on behalf of domestic violence victims with law enforcement, local prosecutors' offices and civil court personnel.
- Assisted victims in obtaining protective orders and criminal chargers against their abuser.
- Mastered the Illinois Domestic Violence Act to better assist victims going through the court process.
- Provided domestic violence victims with information on counseling and other services available to them in the community.
Education
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Administrative Management
- Employee Motivation
- Verbal and Written Communication
- Attention to Detail
- Team Building
- Interpersonal Communication
- Problem-Solving
- Focus and Follow-Through
- Recruitment and Hiring
Timeline
General Manager of Operations
Shapes Fitness For Women
08.2019 - Current
Paralegal
Navarette Bowen, LLC
09.2018 - 09.2019
Personal Trainer
Jesse James Fit
08.2016 - 09.2018
Specialty Sales Associate
Run On!
08.2015 - 08.2018
Paralegal
McAdams & Sartori, LLC
03.2011 - 06.2015
Legal Assistant
McAdams & McAdams, LLC
07.2004 - 04.2006
Legal Advocate Supervisor
Mutual Ground, Inc.
10.1998 - 06.2004
Bachelor of Science - Psychology
University of Illinois At Urbana-Champaign