Erica Hollister
Corinth,NY
Summary
Compassionate Behavioral Health Technician skilled in individualized care planning and effective communication. Monitors patient behavior and implements crisis intervention protocols to ensure a safe environment. Committed to enhancing mental health outcomes through patient education and support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Glens Falls Hospital
Glens Falls, NY
07.2025 - Current
- Monitored patient behavior and reported significant changes to healthcare team.
- Educated patients on coping strategies and daily living skills for improved mental health outcomes.
- Participated in crisis intervention protocols to ensure a safe environment for patients.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Supported therapeutic activities to enhance patient engagement and recovery.
Residential Manager
Saratoga Bridges a Chapter of the ARC
Greenfield Center, NY
04.2023 - 03.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Developed individualized support plans in collaboration with interdisciplinary teams.
- Monitored resident activities, providing guidance and support for personal development.
- Implemented training programs that enhanced staff performance
- Evaluated program effectiveness, recommending improvements to enhance resident satisfaction.
- Facilitated communication between residents, families, and support staff to promote engagement.
- Conducted assessments to identify resident needs and tailored support strategies accordingly.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
Education
High School Diploma -
Corinth Central School
Corinth, NYAssociate of Applied Science - Criminal Justice: Substance Abuse Services
SUNY Adirondack
Queensbury, NY05-2027
Skills
- Active listening
- De-escalation strategies
- Mental health support
- Crisis handling
- Patient observation
- Behavior modification techniques
- Medication administration
- Suicide prevention
- ADL support
- Individualized care planning
- Trauma-informed care
- Verbal de-escalation
Certification
BLS Certified
Timeline
Behavioral Health Technician
Glens Falls Hospital
07.2025 - Current
Residential Manager
Saratoga Bridges a Chapter of the ARC
04.2023 - 03.2025
High School Diploma -
Corinth Central School
Associate of Applied Science - Criminal Justice: Substance Abuse Services
SUNY Adirondack