Erica Ingram
Alexandria,AL
Summary
Dynamic Restaurant General Manager with extensive experience at Dads Bar-B-Que, excelling in operations management and customer engagement. Proven track record in optimizing inventory systems and enhancing team performance, resulting in improved service quality and customer satisfaction. Skilled in budget planning and conflict resolution, fostering a positive work environment.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Restaurant General Manager
Dads Bar-B-Que
01.2015 - 07.2026
- Led daily operations to ensure high-quality food service and customer satisfaction.
- Trained and developed team members in service standards and operational procedures.
- Implemented inventory management systems to optimize supply chain efficiency.
- Coordinated staff schedules to meet peak demand while maintaining labor cost
- customer service expertise with capacity to de-escalate upset customers swiftly in professional manner
- coordinate via phone and email to schedule catering events and process vendor invoices
- Procure all goods essential for daily operations.
- manage cash drawer operations
- execute cash deposits
- Coordinated staff schedules to meet peak demand while maintaining labor cost control.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Established safety protocols to maintain compliance with health regulations and ensure employee well-being.
- Oversaw financial performance, managing budgets, and reducing operational costs through process improvements.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
Server
Dads Bar-B-Que
08.2007 - 2010
- Assisted in managing daily operations to ensure smooth service and customer satisfaction.
- Coordinated staff schedules to optimize resource allocation and maintain staffing levels.
- Supported inventory management by tracking supplies and placing orders as needed.
- Trained new team members on food safety standards and operational procedures.
- Implemented process improvements that reduced wait times during peak hours.
- Facilitated team meetings to discuss performance metrics and address operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- exceptional client support and conflict resolution
Assistant Manager
Dads Bar-B-Que
08.2010 - 01.2015
- Assisted in managing daily operations to ensure smooth service and customer satisfaction.
- Coordinated staff schedules to optimize resource allocation and maintain staffing levels.
- Supported inventory management by tracking supplies and placing orders as needed.
- Trained new team members on food safety standards and operational procedures.
- Implemented process improvements that reduced wait times during peak hours.
- Facilitated team meetings to discuss performance metrics and address operational challenges.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- exceptional client support and conflict resolution
Education
High School Diploma -
Alexandria High School
Alexandria ALNo Degree - Gender Studies
Gadsden State Community College
Gadsden, ALSkills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Pre-shift walk-through
- Customer engagement
- Health code compliance
- Facility maintenance
- Employee retention
- Order management
- Budget planning
- Purchasing
- Business management
- Food preparation
- Allergy awareness
- Menu development
- Online ordering management
- POS system
- Kitchen oversight
- Inventory control and record keeping
- Customer-oriented
- Customer service
Certification
Servsafe
Timeline
Restaurant General Manager
Dads Bar-B-Que
01.2015 - 07.2026
Assistant Manager
Dads Bar-B-Que
08.2010 - 01.2015
Server
Dads Bar-B-Que
08.2007 - 2010
High School Diploma -
Alexandria High School
No Degree - Gender Studies
Gadsden State Community College