Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Erica Javaherian

Encinal,CA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Server

The Boiling Crab
06.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • The Boiling Crab requires you to learn multiple positions within the company. I am trained in serving, hosting, bussing and food running, cashiering and operating to-go. I also answer phone calls and clean extensively.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Hostess

El Torito
05.2018 - Current
  • Seat guests, describe various entrées, food expedition, answer phone calls and prepare take-out orders.
  • (818) 348-1767

Child Care for Tammy Pocknett
12.2012 - Current
  • Child care and tutoring.
  • (310) 591-6807

Sales Associate

See’s Candies
11.2017 - 05.2018
  • Describe different types of chocolate to customers as well as determining their specific needs, cash handling and register procedures, create gift baskets, clean, product management and ordering, store closing procedures including balancing registers and the safe and create cash deposits. Developed multi-tasking skills while providing efficient customer service in a fast paced environment.
  • (818) 591-1356

Secretary

Law Offices of Linda Kouyghadosh
06.2015 - 08.2016
  • Bookkeeping, filing, answer phone calls and email clientele.
  • (818) 631-1329

Easy Tech Sales Associate

Staples
04.2016 - 03.2016
  • Provide descriptions of different products, both electronics and office supplies. Determination of which products best suite customer’s needs along with warranty plans and signing customers up for credit cards. Answer phone calls. Copy center duties including faxing, creating orders, making copies and lamentation. Cash office duties including balancing registers and the safe and working with the cash office computer program.
  • (818) 577-2632

Education

Biochemistry

California State University, Northridge
06.2025

Master of Science - Stem Cell & Regenerative Medicine

University of Southern California
Los Angeles, CA
08-2026

Skills

  • Sales
  • Time Management
  • Leadership & Adaptability
  • Interpersonal Skills
  • Proficient in Word and Excel
  • Servsafe Certified
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Multitasking and organization

Awards

Associate of Arts Degree ~ General Studies: Science, Technology, Engineering & Mathematics, Associate of Arts Degree ~ General Studies: Social and Behavioral Sciences

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

The Boiling Crab
06.2019 - Current

Hostess

El Torito
05.2018 - Current

Sales Associate

See’s Candies
11.2017 - 05.2018

Easy Tech Sales Associate

Staples
04.2016 - 03.2016

Secretary

Law Offices of Linda Kouyghadosh
06.2015 - 08.2016

Child Care for Tammy Pocknett
12.2012 - Current

Biochemistry

California State University, Northridge

Master of Science - Stem Cell & Regenerative Medicine

University of Southern California

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