Erica Jordan
Waxahachie,TX
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
East Quarter Dental
Dallas, TX
10.2023 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
Office Manager
Ideal Dental & Orthodontics
Dallas, TX
06.2020 - 03.2023
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Treatment Coordinator
Dental Depot
Little Elm, TX
09.2019 - 05.2020
- Conducted financial counseling sessions for new and existing patients.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
Assistant Manager
Mint Dentistry
Arlington, TX
02.2018 - 09.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, IL05-2012
Some College (No Degree) - Special Education
Roosevelt University
Chicago, ILSkills
- Inventory Management
- Schedule Management
- Patient Scheduling
- Budget Management
- Patient Relations
- Dental software proficiency
Timeline
Treatment Coordinator
East Quarter Dental
10.2023 - Current
Office Manager
Ideal Dental & Orthodontics
06.2020 - 03.2023
Treatment Coordinator
Dental Depot
09.2019 - 05.2020
Assistant Manager
Mint Dentistry
02.2018 - 09.2019
High School Diploma -
Waubonsie Valley High School
Some College (No Degree) - Special Education
Roosevelt University
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