Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ebonee Craig

Nashville ,TN

Summary

Dynamic Treatment Coordinator with a proven track record at Nashville Dentures and Implants, elevating patient care and case acceptance rates.I blend meticulous attention to detail with exceptional communication skills to enhance office efficiency and patient satisfaction. Certified in CPR/AED, I thrive in fast-paced environments, ensuring optimal outcomes and fostering team collaboration. I also train and set up new clinics for better efficiency.

Overview

4
years of professional experience

Work History

Nashville Dentures and Implants

Treatment Coordinator
05.2021 - Current

Job overview

  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
  • Reviewed X-rays to help patients determine best treatments.
  • Delivered excellent patient experiences and direct care.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Southeast Oral Surgery

Dental Assistant
06.2020 - 05.2021

Job overview

  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.

Education

Roane State Community College
Harriman, TN

Associate Of Applied Science from Dental Assisting

University Overview

Skills

  • Appointment Scheduling
  • Knowledge of dental insurance
  • HIPAA Compliance
  • Office Administration
  • Dental knowledge
  • Patient Care Coordination
  • Dental assessment experience
  • Patient Flow Management
  • Inventory Management
  • Attention to Detail
  • Critical Thinking Skills
  • New Hire Training
  • Staff Management
  • Certified in CPR/AED

Timeline

Treatment Coordinator
Nashville Dentures and Implants
05.2021 - Current
Dental Assistant
Southeast Oral Surgery
06.2020 - 05.2021
Roane State Community College
Associate Of Applied Science from Dental Assisting

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Ebonee Craig