Erica Larsen
Gautier,Mississippi
Summary
Dedicated professional with strong customer service and team management skills. Expertise in coordinating operations and maintaining a clean environment, ensuring high standards of safety and satisfaction.
Overview
5
5
years of professional experience
Work History
Environmental Services
Sodexo
Pascagoula, Mississippi
07.2024 - Current
- Performed daily cleaning and sanitization of restrooms, break rooms, and common areas to uphold hygiene standards.
- Restocked cleaning supplies and ensured availability of materials to support continuous operations.
- Adhered to safety protocols while handling cleaning chemicals and equipment.
- Reported maintenance issues to management for prompt resolution.
- Emptied wastebaskets and trash containers daily to foster a clean and welcoming environment.
Assistant Manager
Dollar General
Vancleave, Mississippi
09.2022 - 06.2024
- Oversaw daily store operations, optimizing workflow and enhancing customer satisfaction.
- Trained new employees on store policies and customer service techniques.
- Resolved customer inquiries and complaints with effective communication skills.
- Organized promotional displays and merchandise placement to maximize product visibility and drive sales.
- Tracked employee attendance, timekeeping, and payroll data to ensure compliance and accuracy.
Vacation Specialist
Twiddy & Company
Nags Head, North Carolina
05.2021 - 06.2022
- Guided clients in selecting vacation rentals aligned with preferences and budgets, enhancing client satisfaction.
- Streamlined booking processes for vacation homes and maintained accurate reservation details for smooth operations.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, fostering positive client relationships.
- Utilized reservation software to input data and manage client information accurately.
Education
High School Diploma -
Hickory High School
Chesapeake, VA06-2013
Skills
- Customer service
- Timekeeping management
- Team building
- Employee training
- Effective communication
- Problem solving
Timeline
Environmental Services
Sodexo
07.2024 - Current
Assistant Manager
Dollar General
09.2022 - 06.2024
Vacation Specialist
Twiddy & Company
05.2021 - 06.2022
High School Diploma -
Hickory High School