Erica Letcher
Natchez,MS
Summary
Driven professional with a proven track record in customer service and cash handling, demonstrated during tenures at Popeyes® Louisiana Kitchen and WellStar North Fulton Hospital. Excelled in resolving customer complaints, enhancing loyalty, and mentoring teams, resulting in increased employee retention. Skilled in time management and fostering positive work environments.
Overview
6
6
years of professional experience
Work History
Cashier
Popeyes® Louisana Kitchen
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Dollar General Store
03.2019 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
EVS Lead
WellStar North Fulton Hospital
03.2018 - 02.2021
- Proactively identified potential risks in the workplace and implemented measures to mitigate them effectively.
- Led cross-functional teams to address specific challenges or projects within the facility.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Increased employee retention by fostering a positive work environment and offering growth opportunities within the team.
Education
Certificate - Construction Trades
Youth Build
Natchez, MS05.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
Timeline
Cashier
Popeyes® Louisana Kitchen
04.2024 - Current
Customer Service Representative
Dollar General Store
03.2019 - 07.2024
EVS Lead
WellStar North Fulton Hospital
03.2018 - 02.2021
Certificate - Construction Trades
Youth Build
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