Erica Lewis
Kinards,SC
Summary
Outgoing and ambitious food service manager seeking a manager role. Committed to creating a welcoming atmosphere and delivering memorable experiences.
Overview
13
13
years of professional experience
Work History
Food Service Manager
Fatz Cafe
05.2022 - 08.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
Certified IV Pharmacy Technician
Self Regional Healthcare
02.2018 - 10.2019
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician
Publix Pharmacy
09.2017 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Bartender
Primetime Ultra Lounge
05.2010 - 07.2012
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Applied Science - Pharmacy Technology
Piedmont Technical College
Greenwood, SC05.2017
High School Diploma -
Clinton High School
Clinton, SC05.2006
Skills
- Customer Service
- Cost Control
- Brand Loyalty
- Control Inventory Costs
- Staff Scheduling
- Hiring Procedures
- Supply Ordering and Management
- Labor and Overhead Cost Estimation
- Guest Interaction
Timeline
Food Service Manager
Fatz Cafe
05.2022 - 08.2023
Certified IV Pharmacy Technician
Self Regional Healthcare
02.2018 - 10.2019
Pharmacy Technician
Publix Pharmacy
09.2017 - 01.2018
Bartender
Primetime Ultra Lounge
05.2010 - 07.2012
Associate of Applied Science - Pharmacy Technology
Piedmont Technical College
High School Diploma -
Clinton High School
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