ERICA LIPSKI
Portland,OR
Summary
Dynamic Store Manager with a proven track record at Pandora Jewelry, excelling in team leadership and customer service. Expert in merchandise knowledge and relationship building. Enhancing team productivity and customer loyalty through strategic training and effective communication. Committed to fostering a positive work environment and driving sales growth.
Overview
11
11
years of professional experience
Work History
Store Manager
Pandora Jewelry
Tigard, Oregon
08.2023 - Current
- Managed operations at Bridgeport Village and Washington Square locations from October 2024 to March 2025. General Managed Bridgeport Village and Washington Square Locations
- Strengthened workflow productivity through strategic hiring and talent management.
- Trained staff to improve product knowledge and service skills.
- Conducted regular performance evaluations to enhance team development and effectiveness.
- Resolved customer inquiries promptly to boost loyalty and retention.
- Prepared monthly reports detailing sales figures.
Floor Supervisor/Accounts Receivable Coordinator/Cash Room Supervisor and Attendant
Levy Restaurants
Portland, USA
08.2016 - 10.2024
- Processed customer payments and applied them to account balances efficiently.
- Resolved billing discrepancies and addressed credit issues to enhance customer satisfaction.
- Established clear goals to foster collaboration among employees.
- Monitored employee performance and conducted training to improve productivity.
- Ensured compliance with company policies and communication objectives.
- Maintained high productivity levels by streamlining cash and voucher program payments.
- Worked part-time as a floor supervisor, overseeing daily operations and staff activities. from 2020-2024 as floor supervisor
Assistant Store Manager
Pandora Jewelry
Portland, Oregon
03.2022 - 08.2023
- Supervised store operations, including opening, closing, inventory management, and visual displays.
- Scheduled employees for shifts based on preferences and availability to enhance satisfaction.
- Fostered a positive work environment by collaborating with employees to promote work ethic and communication.
- Resolved customer complaints by providing effective solutions to boost satisfaction.
- Evaluated staff capabilities, identified gaps, and developed targeted training programs.
Sales Associate
Pandora Jewelry - Ben Bridge Jewelers
Portland, USA
08.2020 - 02.2022
- Cultivated comprehensive knowledge of jewelry products to deliver informed recommendations.
- Expanded clientele by announcing new collections and engaging in effective sales communication.
- Streamlined workload management to ensure timely completion of tasks.
- Resolved customer issues, including manufacturing defects, exchanges, and returns, enhancing satisfaction.
- Maintained visual merchandising standards to improve product visibility and attract customers.
Membership Sales Representative/Front Desk
Timberhill Athletic Club
Corvallis, USA
08.2015 - 10.2017
- Conducted facility tours to build relationships and assess prospective members' needs.
- Followed up on leads generated by company marketing through calls and emails.
- Completed membership paperwork and recorded transactional information to encourage retention.
- Resolved customer inquiries and complaints in person and over the phone.
- Managed guest check-in, checkout procedures, reservations, and payments efficiently.
- Answered phones, addressed customer inquiries, and directed calls to relevant staff.
- Created team member schedules to optimize operational efficiency.
Education
Bachelors of Science - Public Health
Oregon State University
Corvallis01-2017
Skills
- Leadership and organization
- Great verbal communicator and listener
- Product knowledge
- Inventory management
- Relationship builder
- Team player mentality
- Customer service oriented
Timeline
Store Manager
Pandora Jewelry
08.2023 - Current
Assistant Store Manager
Pandora Jewelry
03.2022 - 08.2023
Sales Associate
Pandora Jewelry - Ben Bridge Jewelers
08.2020 - 02.2022
Floor Supervisor/Accounts Receivable Coordinator/Cash Room Supervisor and Attendant
Levy Restaurants
08.2016 - 10.2024
Membership Sales Representative/Front Desk
Timberhill Athletic Club
08.2015 - 10.2017
Bachelors of Science - Public Health
Oregon State University