Erica Mai

• Assisted physicians and nursing staff by providing administrative support services.
• Conducted outbound calls to remind patients of upcoming appointments.
• Performed follow up calls to confirm scheduled appointments.

• Answer incoming calls and helping scheduling appointments

• Conducted patient and family education on hospital policies, procedures, and health management strategies.
• Verified insurance coverage prior to patient visits.
• Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.

• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Reported changes in patient conditions to registered nurse or physician.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.