Proven customer service expert with a track record of excellence at Sprouts Farmers Market Inc, where I enhanced customer satisfaction and loyalty through exceptional service and problem resolution. Demonstrated strong work ethic and empathy, skillfully managing transactions and fostering repeat business. Excelled in maintaining accurate financial records, contributing to a significant increase in store efficiency.
Work History
Cashier
Sprouts Farmers Market Inc, Grocery
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Sales Associate
Buckle ( North Star Mall)
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Leasing Agent
Inter Solutions
Performed background, reference and credit checks as part of screening process of prospective tenants.
Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Distributed and followed up on tenant renewal notices.
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Participated in property inspections to prepare for move-ins and move-outs.
Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Conducted property tours to highlight features of properties.