Erica Malpass
Saint Pauls,US
Summary
Motivated team player driven by ambition and passion for achieving goals, known for articulate communication skills and inspiring positive, results-oriented work environment. Dedicated to leading teams towards success through innovative strategies and dynamic interpersonal abilities.
Overview
9
9
years of professional experience
Work History
TEAM LEADER
University of Michigan ISR
03.2023 - Current
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Mentored and coached team members to ensure successful performance
Merchandiser
A-Line Greetings
, NC
11.2021 - Current
- Conducted regular inventory checks to maintain accurate stock levels.
- Placed prices and descriptive signage to enhance displays and promote items.
- Assisted customers with locating desired items within store locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
FIELD INTERVIEWER
University of Michigan ISR
03.2016 - 03.2023
- Efficiently maintained accurate records of all activities conducted in the field
- Utilized effective communication skills to ensure accuracy of data collection
- Conducted in-depth interviews with participants and accurately documented responses
- Collaborated closely with supervisors and colleagues to ensure quality control of data collected
TERRITORY SUPERVISOR
Hallmark
Wilmington, US
01.2016 - 08.2017
- Coordinated with regional managers to ensure effective customer service strategies were utilized
- Provided guidance to subordinates regarding daily tasks and assignments; conducted weekly performance reviews of staff members; disciplined employees when necessary according to company policies
- Identified key accounts and developed relationships with clients to generate revenue growth
Education
MASTER OF ARTS (M.A.) - LIBERAL STUDIES
University of North Carolina at Wilmington
Wilmington, NC, US12.2019
BACHELOR OF ARTS (B.A.) - CRIMINOLOGY/SOCIOLOGY
University of North Carolina at Wilmington
Wilmington, NC, US05.2016
Skills
- Teamwork and Collaboration
- Team Supervision
- Problem-Solving
- Attention to Detail
- Documentation And Reporting
- Leading Team Meetings
- Flexible Schedule
References
References available upon request
Timeline
TEAM LEADER
University of Michigan ISR
03.2023 - Current
Merchandiser
A-Line Greetings
11.2021 - Current
FIELD INTERVIEWER
University of Michigan ISR
03.2016 - 03.2023
TERRITORY SUPERVISOR
Hallmark
01.2016 - 08.2017
MASTER OF ARTS (M.A.) - LIBERAL STUDIES
University of North Carolina at Wilmington
BACHELOR OF ARTS (B.A.) - CRIMINOLOGY/SOCIOLOGY
University of North Carolina at Wilmington
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