ERICA MCKINNEY
Laveen,AZ
Summary
Knowledgeable and dedicated customer service professional with in oral and written communication, active listening and analytical problem solving skills.
Overview
30
30
years of professional experience
Work History
Customer Experience Specialist
Grainger WW
04.2022 - Current
- Utilized telephone and email platforms to deliver outstanding customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Provided personalized service, anticipating customer needs and offering tailored solutions
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Administrative Assistant
Big Boy Express
11.2020 - 04.2022
- Manage bills and budgets
- Schedule transport services
- Scheduled office meetings and client appointments
- Executed record filing system to improve document organization and management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Cash Posting Representative
AMR/ Rural Metro
03.2013 - 10.2020
- Performed activities within standard procedures and pre-established guidelines to complete tasks
- Managed and processed payer account balances, ensured all activities and payments were properly documented
- Balanced accounts, reconciled daily work batches and prepared for audit trails regarding documented information
- Discussed charges, billing process and payment options with individuals seeking further information
- Worked closely with shift manager to solve problems and handle customer concerns
- Assisted customers with returns, refunds and resolving transaction issues
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Medical Billing Supervisor
StarWest Associates-PMT Ambulance
01.1994 - 03.2013
- Set up employee web accounts to provide access to daily tools such as timesheets and leave requests
- Created daily reports and reconciled daily cash deposits for further processing
- Notarized bills of sales, ambulance titles and other services provided in the office
- Conducted regular audits to ensure compliance with federal, state, and industry guidelines
- Managed a team of medical billers, providing guidance and support for their professional development
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Analyzed medical records to satisfy insurance company mandates.
Education
Diploma -
North High School
Phoenix, AZOffice Procedures with Medical Terminology -
Maricopa Skills Center
Phoenix, AZNotary Certification -
Notary Express
Phoenix, AZLoan Certification -
AZ Loan Signing Services
Phoenix, AZSkills
- Account Management
- Comprehensive knowledge in clerical duties
- Able to manage a high volume of calls
- Ability to type 60 words per minute
- Medical Claims billing
- Customer Service
- Professional telephone demeanor
- Office equipment proficiency
- Work Prioritization
- MS Office
Timeline
Customer Experience Specialist
Grainger WW
04.2022 - Current
Administrative Assistant
Big Boy Express
11.2020 - 04.2022
Cash Posting Representative
AMR/ Rural Metro
03.2013 - 10.2020
Medical Billing Supervisor
StarWest Associates-PMT Ambulance
01.1994 - 03.2013
Diploma -
North High School
Office Procedures with Medical Terminology -
Maricopa Skills Center
Notary Certification -
Notary Express
Loan Certification -
AZ Loan Signing Services
Similar Profiles
Nicholas WosterNicholas Woster
Customer Support Representative at Grainger WWCustomer Support Representative at Grainger WW
Elizabeth RodriguezElizabeth Rodriguez
Warehouse Associate at Grainger WWWarehouse Associate at Grainger WW
Juncel St CloudJuncel St Cloud
Customer Service Representative at Grainger WWCustomer Service Representative at Grainger WW
TRESHAUN BOYDTRESHAUN BOYD
Fulfillment Associate at FACTORFulfillment Associate at FACTOR
Deborah NeedhamDeborah Needham
Caregiver, Special Needs at Comfort Keepers - ChandlerCaregiver, Special Needs at Comfort Keepers - Chandler