Erica McLeod
202 Sunny Brook Terrace, Apt. #625, Gaithersburg,MD
Summary
Proven success in customer service, reasonable accommodations for customers and employees, affordable housing programs and compliance. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient with and enjoys problem-solving.
Overview
1
1
Certification
Work History
ADA/504 Program Specialist
Housing Opportunities Commission
09 2024 - Current
- Review, track and respond to all reasonable accommodation requests, to include customer and employee requests.
- Draft and send correspondence to HOC staff and customers.
- Conduct reasonable accommodation training for internal and external partners.
- Contact third-party sources to verify accommodation requests.
- Attend industry training programs.
- Conduct research.
- Collaborate with HOC's maintenance and property management staff for physical modifications.
- Serve as a liaison between the Compliance and Human Resources Divisions.
- Gather, organize and store documentation for reasonable accommodation appeals.
Compliance Specialist
Housing Opportunities Commission
03 2020 - 09 2024
- Knowledge and experience with federal, state, and local policies and procedures.
- Oversee and conduct ongoing Compliance monitoring for a portfolio of over 1500 units consisting of affordable housing programs such as Risk-Share, Section 8, HOME, LIHTC and RAD.
- Experience with and knowledge of legal documents used in the financing of multifamily loans.
- Stay abreast of regulations and rules by attending seminars, workshops, and other professional development opportunities.
- Research, analyze and interpret new Federal and State legislation, regulations, and policies.
- Maintain effective relationships with all of HOC’s divisions to address their compliance needs and provide effective solutions.
- Assist residents with landlord issues and complaints.
- Conduct regular file reviews and audits of third-party properties of HOC.
- Conduct training sessions to educate management personnel on compliance and regulatory standards through PowerPoint presentations.
- Prepare bi-weekly reports for senior management, detailing compliance activities and progress towards established goals.
Leasing Manager/Consultant
Morgan Properties
01 2018 - 01 2019
- Conducted and organized on-the-job training for new hires.
- Rendered decisions for reasonable accommodation requests as needed.
- Developed strong relationships with local businesses and community members to generate referrals and increase occupancy rates.
- Contributed valuable input during team meetings regarding strategy development aimed at boosting overall property performance metrics.
- Enhanced tenant retention rates by addressing concerns proactively and fostering positive rapport between residents and management staff.
- Participated in ongoing professional development opportunities.
- Prepared and distributed learning tools to provide employees with training materials and resources.
Education
Bachelor of Science - Communications
Frostburg State University
05.2005
Skills
- Excellent listening, interpersonal, organizational and customer service skills
- Proficiency in Microsoft Office, Google, AODocs, Mondaycom, Yardi and VMware
- Five years of experience and knowledge in compliance, reasonable accommodations and affordable housing
- Knowledge and experience with housing programs such as Risk-Share, Section 8, HOME, LIHTC, RAD and compliance monitoring
- Additional skills in information gathering, auditing processes, investigation skills, data presentation and verification report preparation
Certification
- Reasonable Accommodation and Fair Housing Certification from Nan McKay
- Certified Voucher Specialist Certification
- LIHTC - Blended Compliance Certification
- HCV Essentials Certificate
- HOME Compliance Specialist Certification
- A.J. Johnson two-day training for HCCP Certification
- Tax Credit Specialist Certification
Timeline
ADA/504 Program Specialist
Housing Opportunities Commission
09 2024 - Current
Compliance Specialist
Housing Opportunities Commission
03 2020 - 09 2024
Leasing Manager/Consultant
Morgan Properties
01 2018 - 01 2019
Bachelor of Science - Communications
Frostburg State University
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