Erica M. Frazier
Apopka
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Spectrum
Leesburg
04.2018 - 05.2021
- Assisted customers with inquiries regarding services and billing issues.
- Handled a high volume of inbound calls efficiently and professionally.
- Documented customer interactions accurately in the database system.
Supervisor
The Great Greek Mediterranean
Orlando
- Greeted customers when entering or leaving the store.
- Scheduling restaurant staff and delegating tasks.
- Handled merchandise returns and exchanges.
- Ordered food, alcohol, and cleaning supplies.
- Supervised the preparation, display, and delivery of food and drinks.
Manager
Perkins Restaurant
Ocoee
- Greeted and welcomed guests with a smile.
- Processed telephone orders.
- Followed alcohol awareness procedures.
- Promoted and marketed the business.
- Cross-sold products and introduce new ones.
Customer Service/Lead Cashier
SaveRite Grocery
Orlando
- Investigated and resolved customer inquiries.
- Communicated with vendors regarding back-order availability, future inventory, and special orders.
- Manage transactions with customers using cash registers.
Education
Diploma -
Jones High School
OrlandoNursing Assistant -
Cambridge of Allied Health
OrlandoSkills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Familiarity with electronic equipment, like cash register and POS
- Ability to work under pressure
- Ability to work with various multicultural/socioeconomic backgrounds
References
Furnished on request
Timeline
Call Center Representative
Spectrum
04.2018 - 05.2021
Supervisor
The Great Greek Mediterranean
Manager
Perkins Restaurant
Customer Service/Lead Cashier
SaveRite Grocery
Diploma -
Jones High School
Nursing Assistant -
Cambridge of Allied Health