Erica Middleton
Tyler
Summary
I pride myself on facilitating genuine rapport and cultivating long-term community relationships. Along with years of experience in the apartment industry, my outgoing nature keeps me inspired towards growth and new opportunities.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
CWS Apartments
Tyler, TX
12.2023 - Current
- Deliver informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assist prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collaborate with team members to consistently provide a seamless leasing and living experience for all clients.
- Provide exceptional customer service, addressing inquiries and concerns in a timely manner to maintain positive relationships with tenants.
Residential Sales Specialist
Wood Partners
Dallas, TX
02.2021 - 08.2024
- Dedicated time to create successful relations with residents, conceptualizing in unprecedented on-site resident feedback and resident retention
- Oversaw correspondence with residents via multiple communication avenues including Yardi-CRM
- Managed lease documentation processes, maintaining compliance with company policies and regulations.
- Maintained professionalism and efficiency through a company takeover
Leasing Specialist/Assistant Manager
CAF
Various Locations
05.2017 - 05.2020
- Oversaw three properties within the CAF family, and succeeded in two property take-overs
- Advanced sales objectives by managing and mentoring a team of leasing agents to surpass occupancy goals
- Tracked and processed rent payments, small balances and scheduled payment plans
- Facilitated and developed positive resident relations, to contribute to successful delinquency and retention
Leasing Specialist
WestWood Residential
Grapevine, TX
08.2013 - 05.2017
- Trained to use One-Site to mobilize and track all the administrative needs of the community
- Brainstormed various marketing tools to foster qualified traffic
- Prioritized successful apartment tours tailored to identifying the clients needs
- Focused on resident feedback to generate resident retention
Leasing Specialist
Michelson
Lewisville, TX
10.2012 - 08.2013
- Introduced to the multi-family industry, supported by various departments in an 1183 unit property
- Presented apartments to interested prospects and motivated them to lease homes customized to their needs
- Formulated marketing ideas and materials to advertise to our preferred employers
- Collaborated with all members of the team, to ensure resident satisfaction
Education
Certification - Radio and Television Broadcasting
Ohio Center For Broadcasting
05-2002
Skills
- One-Site, Yardi, CRM Flex, CRM IQ, MS Outlook, MS Word, Excel, Teams, Workday, Anyone Home
Timeline
Leasing Consultant
CWS Apartments
12.2023 - Current
Residential Sales Specialist
Wood Partners
02.2021 - 08.2024
Leasing Specialist/Assistant Manager
CAF
05.2017 - 05.2020
Leasing Specialist
WestWood Residential
08.2013 - 05.2017
Leasing Specialist
Michelson
10.2012 - 08.2013
Certification - Radio and Television Broadcasting
Ohio Center For Broadcasting