Erica Mitchell
Hudson,NC
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
7
7
years of professional experience
Work History
Server Trainer
Iron Thunder Grill & Saloon
07.2021 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
31 Echo
North Carolina National Guard
08.2017 - 08.2023
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Security Officer
G4S Secure Solutions
04.2020 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Education
No Degree - General Studies
Caldwell Community College And Technical Institute
Hudson, NCHigh School Diploma -
West Caldwell High School
Lenoir, NC06.2018
Skills
- Effective Time Management
- POS System proficiency
- Safe handling procedures
- Exceptional communication
- Staff Monitoring
- Company policies
- Conflict de-escalation
- Emergency call response
- Detail Oriented
- Complex Problem-Solving
- Work ethic
- Workplace Safety
Timeline
Server Trainer
Iron Thunder Grill & Saloon
07.2021 - Current
Security Officer
G4S Secure Solutions
04.2020 - 04.2021
31 Echo
North Carolina National Guard
08.2017 - 08.2023
No Degree - General Studies
Caldwell Community College And Technical Institute
High School Diploma -
West Caldwell High School
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