Erica Mitchell
Norcross,GA
Summary
Highly motivated and customer-focused restaurant server with 8+ years of experience in upscale high-volume dining establishments. Proven ability to provide exceptional table service, enhance guest satisfaction, and increase revenue through upselling techniques. Adept at managing multiple tables simultaneously while maintaining attention to detail and composure under pressure.
Overview
1
1
Certification
Work History
Sales Specialist
Panera Bread
Peachtree Corners, GA
12.2024 - Current
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support to customers regarding product features and usage.
Education
Associate of Arts - Business Administration
Tallahassee Community College
Tallahassee, FL06-2015
Skills
- Product recommendation
- Safe food handling
- Hostess support
- Inventory coordination
- Shift management
- Table setting arrangements
- Take-out service
- POS operation
- Effective customer upselling
- Cash handling
- Food running
- Wine pairing
- High volume dining
- Menu memorization
Certification
- Serve Safe
- Alcohol permitt
Timeline
Sales Specialist
Panera Bread
12.2024 - Current
Associate of Arts - Business Administration
Tallahassee Community College
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