Erica Montoya
Pompano Beach,FL
Summary
Dynamic Dining Room Supervisor with expertise in service supervision, guest relations, and problem solving. Proven track record in enhancing guest experiences and coordinating operations to ensure optimal service delivery.
Overview
13
13
years of professional experience
Work History
Dining Room Supervisor
Discovery Village at Boynton Beach
Boynton Beach, Florida
01.2022 - 01.2025
- Supervised dining room staff to uphold exceptional service standards.
- Coordinated daily operations to elevate guest experiences.
- Managed table assignments and reservations for optimal seating efficiency.
- Ensured continuous cleanliness and organization of dining areas.
- Resolved customer complaints professionally while adhering to company policies.
- Maintained active presence on dining floor, assisting team to enhance service efficiency.
- Scheduled front of house staff for daily opening, closing, and operational shifts.
Transportation Supervisor
The Volen Center
Boca Raton, Florida
05.2014 - 06.2021
- Supervised daily transportation operations and staff scheduling.
- Trained new employees on transportation protocols and safety procedures.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Collaborated with other departments within the organization to ensure smooth coordination between teams.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Served as point of contact for customers and staff by applying customer service and interpersonal skills.
HHA
The Volen Center
Boca Raton, Florida
06.2012 - 05.2014
- Assisted clients with daily living activities and personal hygiene tasks.
- Communicated effectively with healthcare professionals regarding client needs.
- Created a safe and comfortable environment for clients during care.
- Supported clients with mobility and transportation to appointments.
- Engaged patients in recreational activities such as reading books or playing games.
Education
High School Diploma -
Preparatoria No. 8
Cd.Altamirano Guerrero,Mexico06-2000
Skills
- Service supervision
- Table management
- Guest relations
- Staff scheduling
- Cleaning standards
- Customer service
- Time management
- Problem solving
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Dining Room Supervisor
Discovery Village at Boynton Beach
01.2022 - 01.2025
Transportation Supervisor
The Volen Center
05.2014 - 06.2021
HHA
The Volen Center
06.2012 - 05.2014
High School Diploma -
Preparatoria No. 8