Erica Nixon
Spanaway
Summary
Dynamic sales assistant with proven success at Forever 21, consistently exceeding sales targets through exceptional relationship building and cash handling skills. Adept at resolving customer inquiries and enhancing their shopping experience, contributing to a positive store environment and operational efficiency. Recognized for maintaining high standards in service and organization.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Forever 21
03.2019 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Americas Best Contacts And Eyeclasses
04.2020 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06-1999
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Complex Problem-solving
- Processing payments
- Point of sale operation
- Cash register operation
Timeline
Receptionist
Americas Best Contacts And Eyeclasses
04.2020 - 10.2022
Sales Assistant
Forever 21
03.2019 - 11.2023
High School Diploma -
Puyallup High School
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