Erica Omen
Zanesville
Summary
Skilled and trained in the business of hospitality. Over 15 years of experience as a leader and manager for superior customer service and satisfaction. Always striving for personal and business growth.
Overview
18
18
years of professional experience
Work History
Area Supervisor
Holowicki Enterprises
08.2024 - 06.2026
- Oversaw daily operations across multiple locations, ensuring adherence to company policies and standards.
- Trained and mentored staff on best practices for operational efficiency and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced operational costs.
- Conducted regular performance evaluations, providing actionable feedback to enhance team productivity.
Field Training Manager
Steak n’ Shake
04.2023 - 08.2024
- -Directed all training aspects of 30 restaurants in the state of Ohio.
- -Trained managers and all staff for new restaurant openings.
- -Responsible for offers, onboarding, background checks and validation for newly hired restaurant leaders.
General Manager
Steak n’ Shake
08.2022 - 04.2023
- -Managed schedules for staff and strived for excellent performance for restaurant success.
General Manager
McDonald’s
10.2021 - 04.2022
- -Responsible for training employees and new managers.
General Manager
Grab N’ Dash
05.2020 - 10.2021
- -Responsible for employment and development of management.
- -Responsible for business performance and success.
Managing Partner
KPB Foods
06.2019 - 05.2020
- -Responsible for hiring and training new management.
- -Inventory checks.
- -Responsible for ensuring that all guests were happy and satisfied with their service.
Area Supervisor
JKB Management
10.2008 - 06.2019
- -Directed three McDonald’s locations and worked with management and team members for performance and success of the restaurant.
- -Trained and developed new management.
- -ServSafe testing.
- -Strived for excellent customer service.
Education
High School Diploma -
East Knox High School
Howard, OHSkills
- Business Development
- Hospitality Management
- Team Building
- Culture Building
Timeline
Area Supervisor
Holowicki Enterprises
08.2024 - 06.2026
Field Training Manager
Steak n’ Shake
04.2023 - 08.2024
General Manager
Steak n’ Shake
08.2022 - 04.2023
General Manager
McDonald’s
10.2021 - 04.2022
General Manager
Grab N’ Dash
05.2020 - 10.2021
Managing Partner
KPB Foods
06.2019 - 05.2020
Area Supervisor
JKB Management
10.2008 - 06.2019
High School Diploma -
East Knox High School