Erica Ortiz

Maintained strong relationships with property owners through regular communication regarding rent payments or other concerns related to their participation as landlords in our affordable housing initiatives.

• Attend meetings and trainings outreach events to educate potential participants about available resources provided by the housing programs offered by our agency.
• Completed Assessment with clients the application process for better accessibility to housing programs for eligible individuals.
• Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
• Ensured compliance with federal regulations, maintaining accurate records and documentation for audits.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.