Erica Rax
Salt Lake City,UT
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Goal-oriented manager with distinguished experience in sales and technical industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Area Manager
Cell Again
03.2021 - 03.2024
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, by creating incentives and friendly competitions.
- I helped the owner grow this small business in 2021, we started off with 1 small store and 3 employees to 2024 with 4 stores and 10 employees.
Sales Associate
Famous Footwear
09.2020 - 02.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server
Paradise Buffet
06.2016 - 10.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Innovations High School
Salt Lake City, UT06.2021
Skills
- Operations Management
- Relationship building and management
- Controlling costs
- Order Management
- Staff Scheduling
- Vendor Management
- Quality Assurance
- Customer Relationship Management
- Sales expertise
- Recruitment and hiring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager
Cell Again
03.2021 - 03.2024
Sales Associate
Famous Footwear
09.2020 - 02.2021
Server
Paradise Buffet
06.2016 - 10.2020
High School Diploma -
Innovations High School
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