Erica Rimes

• Scheduled surgical procedures, ensuring alignment with physician availability and patient needs.
• Coordinated communication between patients, surgeons, and medical staff to streamline scheduling processes.
• Managed appointment calendars using electronic health record systems to enhance operational efficiency.
• Developed and implemented workflow improvements to reduce scheduling conflicts and optimize resource allocation.
• Trained new staff on scheduling protocols and software tools to ensure consistency in operations.
• Analyzed scheduling data to identify trends, recommending adjustments for improved operational performance.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.

• Supervised financial strategies and managed inventory while identifying cost-effective vendors and suppliers.
• Connected with store managers and product suppliers to orchestrate efficient inventory movements.
• Selected products best suited to satisfy customers' needs.
• Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
• Stayed abreast of market changes by conducting research.
• Worked with operation managers to develop consistent service levels across all locations.
• Estimated materials from blueprints supplied by customers and contractors.
• Serviced existing accounts with correct custom products, and to maintain client satisfaction.
• Attended and participated in custom builder meetings.
• Promoted, sold and secured new accounts.

Prepared, reviewed and submitted patient statements to determine factual accuracy.

• Conducted patient interviews to gather health history, vital signs and information about current medical issues.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Requested scripts from doctors and verified insurance and coding.
• Maintained clean and organized work area with adequate supplies and reagents.
• Communicated with medical transcriptionists regarding patient medical records.
• Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
• Assisted back office patient processes to reduce customer wait time by approximately .
• Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Observed and documented patient status and reported patient complaints to case manager for resolution.
• Supervised Clerical and administrative duties in medical office setting, including scheduling interviews and hiring new staff .

• Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
• Answered over 250 telephone calls per day to schedule appointments and answer patient questions.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Coordinated between patients and healthcare professionals to meet patient needs.
• Scheduled patient appointment and procedures with Epic.
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Ran credit card batches and balanced deposits on a daily basis.
• Answered patient questions and fielded complaints.
• Referred patients to appropriate professionals and services.
• Provided consultations for patients about rights and services.
• Checked daily doctor schedules and verified insurance.
• Checked claims for errors, corrected issues and mailed out promptly.

• Monitored office inventory to maintain adequate supply levels and order products.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
• Evaluated employee job performance and motivated staff to improve productivity.
• Trained multiple employees on best practices and protocol while managing teams to maintain optimal productivity.
• Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
• Handled supply purchases and inventory management for office operations and equipment maintenance.
• Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.