Erica Romo
Austin,TX
Summary
Dynamic property manager with over 20 years of experience, recognized for effectively managing diverse portfolios and leading cross-functional teams through critical transitions. A strong commitment to exceptional service drives a proactive approach, ensuring reliability and adaptability in all situations. Known for a swift capacity to learn and dedication to team success, consistently taking on additional responsibilities to achieve collective goals. Passionate about fostering positive relationships within the management company and enhancing overall operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Professional Experience Property Manager
Capstone Real Estate Services
Austin, TX
01.2023 - 12.2025
- Managed 180-unit property, ensuring operational efficiency and tenant satisfaction.
- Oversaw financial performance and implemented strategic initiatives to improve occupancy.
- Collaborated with owners and corporate to streamline processes and address property-specific challenges.
Assistant Community Manager/ Property Manager
Asset Management Company
Lake Line
01.2017 - 12.2023
- Supported daily operations of the apartment community, focusing on leasing, resident relations, and maintenance planning.
- Implemented targeted marketing strategies, resulting in increased occupancy rates.
- Assisted in budget management and coordinated maintenance schedules for smooth operations.
- Promoted to the Property Manager role 6 months later.
- Managed tenant relations to resolve issues promptly and maintain high satisfaction levels.
- Oversaw daily operations of multiple properties, ensuring compliance with regulations and quality standards.
- Coordinated maintenance schedules to enhance property conditions and minimize downtime.
- Trained and mentored junior staff on property management best practices and operational procedures.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Portfolio Manager
Iconic Property Management
Austin, TX
01.2017 - 12.2023
- (Takeover- Asset Management Company)
- Successfully managed a diverse portfolio, including 5 small communities and one retail shop, during a critical takeover period. Totaling 248 Unit properties and 1 retail center.
- Developed and executed stabilization strategies, enhancing operational performance and profitability.
- Led cross-functional teams to ensure a seamless transition and alignment of goals.
Administrative Assistant Pro
Care Spinal Care
Austin, TX
01.2007 - 12.2007
- Performed administrative tasks including scheduling, patient communication, and document management.
- Enhanced organizational efficiency while providing excellent patient support.
- Assisted patients with rehab exercises, Tens unit, and red light therapy.
- Assisted patients onto the spinal decompression bed.
Internship Doctors Office
Austin Podiatry
Austin, TX
01.2006 - 12.2006
- Completed an internship managing administrative duties and assisting with patient care coordination.
- Gained hands-on experience in medical office operations and customer service.
Professional Experience Tax Examiner
Internal Revenue Service (IRS)
Austin, TX
01.2003 - 12.2006
- Reviewed and analyzed tax returns to ensure compliance with federal tax laws and regulations compliance.
- Verified the accuracy of credits, deductions, and tax calculations.
- Made necessary adjustments or corrections to tax returns, including calculating additional taxes owed or issuing refunds.
- Communicated with taxpayers or their representatives to address discrepancies and request supporting documentation.
- Maintained accurate records of completed work and collaborated with other tax professionals to resolve complex tax issues.
Education
Medical Administrative Assistant - Education Diploma
National Institute of Technology
Austin, TX12-2007
Skills
- Fair Housing
- Contractor management
- ICD-9
- Compliance training (including fair housing and tax credit compliance)
- Time management
- HIPAA
- Rent roll report preparation
- Budgeting
- Yardi
- CRM system proficiency
- Fair Housing and Reasonable Accommodations and Modifications
- Section 8
- Community management
- Administrative experience - Administrative experience (16-20 years)
- Fair Housing and Terms, Conditions, and Privileges
- Vendor management
- Medical office experience
- Confidential information handling
- Invoice processing
- Construction
- Landlord-tenant law
- Rent late fee assessment
- LIHTC
- Fair Housing regulations
- Property and portfolio management
- Property inspections
- Grounds and facility inspection
- Budget preparation
- Commercial property
- Work order monitoring
- Compliance monitoring
- Adaptable
- Multi-family property management
- Property tours and inspections
- Eviction procedures
Certification
- Certified Medical Billing and Coding Administrative Assistant Present
- ICD-10 Certification
- Certified Medical Administrative Assistant
Languages
English
Timeline
Professional Experience Property Manager
Capstone Real Estate Services
01.2023 - 12.2025
Assistant Community Manager/ Property Manager
Asset Management Company
01.2017 - 12.2023
Portfolio Manager
Iconic Property Management
01.2017 - 12.2023
Administrative Assistant Pro
Care Spinal Care
01.2007 - 12.2007
Internship Doctors Office
Austin Podiatry
01.2006 - 12.2006
Professional Experience Tax Examiner
Internal Revenue Service (IRS)
01.2003 - 12.2006
Medical Administrative Assistant - Education Diploma
National Institute of Technology