Erica Russell
Lexington,KY
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
10
10
years of professional experience
Work History
Sales Associate
Bob's Discount Furniture
05.2021 - Current
- While working within a team of sales associates I provided customers with a memorable experience while helping them design their homes with our furniture.
- Maintained strong customer connections.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Upselling including providing the Bob's furniture protection program.
- Closing sales with the use of financial programs offered through Bob's Discount furniture.
- Scheduling deliveries and following up with customers for any further assistance that might be required
- Troubleshooting
- Demonstration of products offered through Bob's Discount Furniture
Salesperson
DSW Shoes
04.2019 - 08.2021
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Located merchandise across various stores to address customer needs.
- Trained and mentored new sales representatives.
Salesperson
Old Navy
09.2013 - 05.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Product placement and organization throughout the store.
- Maintained cleanliness and professional image of Old Navy.
Education
High School Diploma -
James Madison High School
Portland, OR05.2003
Skills
- Customer Service
- PCI (Payment Card Industry)
- Microsoft Access
- Verbal Communication
- Time Management
- Garment Fittings
- Online Systems
- Sales Expertise
- Presentations and Demonstrations
- Answering Customer Questions
- Persuasive Selling
- Policy and Procedure Adherence
Timeline
Sales Associate
Bob's Discount Furniture
05.2021 - Current
Salesperson
DSW Shoes
04.2019 - 08.2021
Salesperson
Old Navy
09.2013 - 05.2019
High School Diploma -
James Madison High School
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