Erica Ruvalcaba
Nampa,ID
Summary
Excited and prepared to learn new skills in the food service industry while applying my previous experience with children, customer service, food handling and sanitary standards. Previous professional childcare worker well-prepared for high-energy environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
15
15
years of professional experience
Work History
Treatment Coordinator
MacGinnis Orthodontics
01.2018 - 12.2020
- Organized daily huddles with our team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Coordinated the children's program by providing exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to parents, enabling informed decisions about payment options and timelines.
- Addressed any concerns the children or their parents may have had in a considerate and manner.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- kept a clean and organized work space and environment for patients and their family.
Freelance work
Entrepreneur Magazine
01.2017 - 01.2018
- Used Microsoft Word, Excel and spread sheets to organize information.
- Read current listed articles and organized content.
- Transferred article text and photos into a slideshow format.
- Downloaded and organized photos appropriate for articles.
- Uploaded photos to articles.
- Took note of any errors or issues with articles.
- Communicated with supervisor to insure all articles needs were met and published when approved.
Lead Teacher
Preschool
01.2013 - 01.2016
- Educated children between the ages of 3 and 5 with a 12 to 1 ratio.
- Created age appropriate lesson plans, curriculum and homework assignments that prepared students for kindergarten.
- Maintained a positive relationship with my students’ parents by communicating with parents and updating them on their child’s behavior, accomplishments and struggle’s.
- Assisted the students with snack and lunch while encouraging healthy eating habits.
- Supervised students during outdoor playtime to insure their safety and to teach positive social interaction with peers.
- Gave one on one attention and guidance to students that were behind or had any disability.
- Cleaned the classroom, the toys, and supplies and organized all items to insure the classroom environment was safe and sanitary.
Kids Club Attendant
LA Fitness, Kids Club
01.2010 - 01.2012
- Greeted Adults and their children by checking them in and out of the facility
- Developed, facilitated and supervised a wide variety of learning activities including art projects, games and music education to children between 3 months to 12 years.
- Maintained a safe and beneficial learning environment for all children while encouraging individual interests, creative development, independence and self-esteem.
Service Specialist
JC Penny’s Children’s and Home Department
01.2008 - 01.2010
- Assisted customers at the check out register
- Trained seasonal staff on best practices and customer satisfaction
- Restocked inventory and maintained a clean and presentable environment for customers
- Contributed towards meeting sales quotas
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Cashier
IN N OUT
01.2006 - 01.2008
- Maintained a friendly and helpful attitude in a team-oriented, fast paced environment
- Responsible for food preparation
- Operated the cash register and took customers’ orders in a timely efficient manner
- Provided excellent customer service orders and handled customer concerns
Education
No Degree - Child Development
Rio Hondo College
Whittier, CA01-2016
High School Diploma -
La Serna High School
15301 Youngwood Dr, Whittier Ca 9060501-2008
Skills
- Customer service
- Organizational skills
- Project management
- Critical thinking skills
- Childcare knowledge
- Multitasking
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Treatment Coordinator
MacGinnis Orthodontics
01.2018 - 12.2020
Freelance work
Entrepreneur Magazine
01.2017 - 01.2018
Lead Teacher
Preschool
01.2013 - 01.2016
Kids Club Attendant
LA Fitness, Kids Club
01.2010 - 01.2012
Service Specialist
JC Penny’s Children’s and Home Department
01.2008 - 01.2010
Cashier
IN N OUT
01.2006 - 01.2008
No Degree - Child Development
Rio Hondo College
High School Diploma -
La Serna High School
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